refactor(MCA): integrate MessageRouterService into MessageProcessService [TASK-022] [AC-MCA-08]
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MerCry
parent
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@ -1,6 +1,7 @@
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package com.wecom.robot.service;
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import com.alibaba.fastjson.JSON;
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import com.wecom.robot.dto.InboundMessage;
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import com.wecom.robot.dto.ServiceStateResponse;
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import com.wecom.robot.dto.SyncMsgResponse;
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import com.wecom.robot.dto.WxCallbackMessage;
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@ -11,25 +12,35 @@ import lombok.extern.slf4j.Slf4j;
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import org.springframework.scheduling.annotation.Async;
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import org.springframework.stereotype.Service;
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import java.util.List;
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/**
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* 消息处理服务 - 微信渠道消息处理入口
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*
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* <p>职责：
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* <ul>
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* <li>处理微信回调事件（消息同步、会话事件等）</li>
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* <li>构建 InboundMessage 并委托给 MessageRouterService</li>
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* </ul>
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*
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* <p>关联 AC: [AC-MCA-08] 统一消息路由
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*
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* @see MessageRouterService
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* @see InboundMessage
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*/
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@Slf4j
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@Service
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@RequiredArgsConstructor
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public class MessageProcessService {
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private final SessionManagerService sessionManagerService;
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private final AiService aiService;
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private final TransferService transferService;
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private final WecomApiService wecomApiService;
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private final WebSocketService webSocketService;
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private final MessageRouterService messageRouterService;
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@Async
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public void processKfMessageEvent(WxCallbackMessage event) {
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String openKfId = event.getOpenKfId();
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String token = event.getToken();
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log.info("处理客户消息事件: openKfId={}, token={}", openKfId, token);
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log.info("[AC-MCA-08] 处理客户消息事件: openKfId={}, token={}", openKfId, token);
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if (openKfId == null) {
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log.warn("事件缺少openKfId");
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@ -81,7 +92,7 @@ public class MessageProcessService {
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String customerId = msgItem.getExternalUserId();
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String kfId = msgItem.getOpenKfId();
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log.info("处理消息项: msgId={}, origin={}, msgType={}, customerId={}",
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log.info("[AC-MCA-08] 处理消息项: msgId={}, origin={}, msgType={}, customerId={}",
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msgItem.getMsgId(), msgItem.getOrigin(), msgItem.getMsgType(), customerId);
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if (msgItem.isEvent()) {
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@ -99,21 +110,6 @@ public class MessageProcessService {
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return;
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}
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String content = extractContent(msgItem);
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String msgType = msgItem.getMsgType();
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Session session = sessionManagerService.getOrCreateSession(customerId, kfId);
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sessionManagerService.saveMessage(
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msgItem.getMsgId(),
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session.getSessionId(),
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Message.SENDER_TYPE_CUSTOMER,
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customerId,
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content,
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msgType,
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msgItem.getOriginData()
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);
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ServiceStateResponse wxState = wecomApiService.getServiceState(kfId, customerId);
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if (!wxState.isSuccess()) {
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log.warn("获取微信会话状态失败: errcode={}, errmsg={}",
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@ -121,9 +117,13 @@ public class MessageProcessService {
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}
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log.info("微信会话状态: {} ({})", wxState.getStateDesc(), wxState.getServiceState());
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Session session = sessionManagerService.getOrCreateSession(customerId, kfId);
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sessionManagerService.updateWxServiceState(session.getSessionId(), wxState.getServiceState());
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processByWxState(session, customerId, kfId, content, msgType, wxState);
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InboundMessage inboundMessage = buildInboundMessage(msgItem, customerId, kfId);
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messageRouterService.processInboundMessage(inboundMessage);
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}
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private void processEventMessage(SyncMsgResponse.MsgItem msgItem) {
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@ -186,7 +186,6 @@ public class MessageProcessService {
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Integer changeType = event.getChangeType();
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String newServicerUserid = event.getNewServicerUserid();
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String oldServicerUserid = event.getOldServicerUserid();
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String msgCode = event.getMsgCode();
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log.info("会话状态变更: changeType={}, oldServicer={}, newServicer={}",
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changeType, oldServicerUserid, newServicerUserid);
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@ -215,97 +214,23 @@ public class MessageProcessService {
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}
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}
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private void processByWxState(Session session, String customerId, String kfId,
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String content, String msgType, ServiceStateResponse wxState) {
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Integer state = wxState.getServiceState();
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if (state == null) {
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state = ServiceStateResponse.STATE_UNTREATED;
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}
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private InboundMessage buildInboundMessage(SyncMsgResponse.MsgItem msgItem,
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String customerId, String kfId) {
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String content = extractContent(msgItem);
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String sessionKey = kfId + "_" + customerId;
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switch (state) {
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case ServiceStateResponse.STATE_UNTREATED:
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case ServiceStateResponse.STATE_AI:
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processAiMessage(session, customerId, kfId, content);
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break;
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case ServiceStateResponse.STATE_POOL:
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notifyPendingSession(session, customerId, kfId, content, msgType);
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break;
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case ServiceStateResponse.STATE_MANUAL:
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pushToManualCs(session, customerId, kfId, content, msgType, wxState.getServicerUserid());
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break;
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case ServiceStateResponse.STATE_CLOSED:
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Session newSession = sessionManagerService.getOrCreateSession(customerId, kfId);
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processAiMessage(newSession, customerId, kfId, content);
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break;
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default:
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log.warn("未知的微信会话状态: {}", state);
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processAiMessage(session, customerId, kfId, content);
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}
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}
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private void processAiMessage(Session session, String customerId, String kfId, String content) {
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List<Message> history = sessionManagerService.getSessionMessages(session.getSessionId());
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String reply = aiService.generateReply(content, history);
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double confidence = aiService.getLastConfidence();
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int messageCount = sessionManagerService.getMessageCount(session.getSessionId());
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boolean shouldTransfer = transferService.shouldTransferToManual(
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content,
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confidence,
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messageCount,
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session.getCreatedAt()
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);
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if (shouldTransfer) {
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String reason = transferService.getTransferReason(content, confidence, messageCount);
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sessionManagerService.transferToManual(session.getSessionId(), reason);
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reply = reply + "\n\n正在为您转接人工客服，请稍候...";
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wecomApiService.sendTextMessage(customerId, kfId, reply);
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boolean transferred = wecomApiService.transferToPool(kfId, customerId);
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if (transferred) {
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log.info("已将会话转入待接入池: customerId={}, kfId={}", customerId, kfId);
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sessionManagerService.updateWxServiceState(session.getSessionId(), ServiceStateResponse.STATE_POOL);
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}
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webSocketService.notifyNewPendingSession(session.getSessionId());
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} else {
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wecomApiService.sendTextMessage(customerId, kfId, reply);
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sessionManagerService.saveMessage(
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"ai_" + System.currentTimeMillis(),
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session.getSessionId(),
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Message.SENDER_TYPE_AI,
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"AI",
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reply,
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"text",
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null
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);
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}
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}
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private void notifyPendingSession(Session session, String customerId, String kfId,
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String content, String msgType) {
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WxCallbackMessage notifyMsg = new WxCallbackMessage();
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notifyMsg.setExternalUserId(customerId);
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notifyMsg.setOpenKfId(kfId);
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notifyMsg.setContent(content);
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notifyMsg.setMsgType(msgType);
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webSocketService.notifyNewMessage(session.getSessionId(), notifyMsg);
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}
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private void pushToManualCs(Session session, String customerId, String kfId,
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String content, String msgType, String servicerUserid) {
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WxCallbackMessage pushMsg = new WxCallbackMessage();
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pushMsg.setExternalUserId(customerId);
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pushMsg.setOpenKfId(kfId);
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pushMsg.setContent(content);
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pushMsg.setMsgType(msgType);
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pushMsg.setServicerUserid(servicerUserid);
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webSocketService.pushMessageToCs(session.getSessionId(), pushMsg);
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return InboundMessage.builder()
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.channelType(InboundMessage.CHANNEL_WECHAT)
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.channelMessageId(msgItem.getMsgId())
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.sessionKey(sessionKey)
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.customerId(customerId)
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.kfId(kfId)
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.sender(customerId)
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.content(content)
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.msgType(msgItem.getMsgType())
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.rawPayload(msgItem.getOriginData())
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.timestamp(System.currentTimeMillis())
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.build();
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}
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private String extractContent(SyncMsgResponse.MsgItem msgItem) {
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@ -347,7 +272,7 @@ public class MessageProcessService {
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@Async
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public void processMessage(WxCallbackMessage message) {
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log.info("直接处理消息(测试用): msgType={}", message.getMsgType());
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log.info("[AC-MCA-08] 直接处理消息(测试用): msgType={}", message.getMsgType());
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String customerId = message.getExternalUserId();
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String kfId = message.getOpenKfId();
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@ -357,37 +282,21 @@ public class MessageProcessService {
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return;
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}
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Session session = sessionManagerService.getOrCreateSession(customerId, kfId);
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String status = sessionManagerService.getSessionStatus(session.getSessionId());
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String sessionKey = kfId + "_" + customerId;
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sessionManagerService.saveMessage(
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message.getMsgId() != null ? message.getMsgId() : "test_" + System.currentTimeMillis(),
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session.getSessionId(),
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Message.SENDER_TYPE_CUSTOMER,
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customerId,
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message.getContent(),
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message.getMsgType() != null ? message.getMsgType() : "text",
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JSON.toJSONString(message.getRawData())
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);
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InboundMessage inboundMessage = InboundMessage.builder()
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.channelType(InboundMessage.CHANNEL_WECHAT)
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.channelMessageId(message.getMsgId() != null ? message.getMsgId() : "test_" + System.currentTimeMillis())
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.sessionKey(sessionKey)
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.customerId(customerId)
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.kfId(kfId)
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.sender(customerId)
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.content(message.getContent())
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.msgType(message.getMsgType() != null ? message.getMsgType() : "text")
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.rawPayload(JSON.toJSONString(message.getRawData()))
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.timestamp(System.currentTimeMillis())
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.build();
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List<Message> history = sessionManagerService.getSessionMessages(session.getSessionId());
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switch (status) {
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case Session.STATUS_AI:
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processAiMessage(session, customerId, kfId, message.getContent());
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break;
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case Session.STATUS_PENDING:
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notifyPendingSession(session, customerId, kfId, message.getContent(), message.getMsgType());
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break;
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case Session.STATUS_MANUAL:
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pushToManualCs(session, customerId, kfId, message.getContent(), message.getMsgType(), null);
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break;
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case Session.STATUS_CLOSED:
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Session newSession = sessionManagerService.getOrCreateSession(customerId, kfId);
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processAiMessage(newSession, customerId, kfId, message.getContent());
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break;
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default:
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log.warn("未知的会话状态: {}", status);
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}
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messageRouterService.processInboundMessage(inboundMessage);
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}
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}
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