ai-robot-core/ai-service-admin/src/views/admin/script-flow/index.vue

<template>
  <div class="script-flow-page">
    <div class="page-header">
      <div class="header-content">
        <div class="title-section">
          <h1 class="page-title">话术流程管理</h1>
          <p class="page-desc">编排多步骤的话术流程，引导用户按固定步骤完成信息收集。[AC-IDSMETA-16]</p>
        </div>
        <div class="header-actions">
          <el-button type="primary" @click="handleCreate">
            <el-icon><Plus /></el-icon>
            新建流程
          </el-button>
        </div>
      </div>
    </div>

    <el-card shadow="hover" class="flow-card" v-loading="loading">
      <el-table :data="flows" stripe style="width: 100%">
        <el-table-column prop="name" label="流程名称" min-width="180" />
        <el-table-column prop="description" label="描述" min-width="200">
          <template #default="{ row }">
            {{ row.description || '-' }}
          </template>
        </el-table-column>
        <el-table-column prop="step_count" label="步骤数" width="100" />
        <el-table-column prop="linked_rule_count" label="关联规则" width="100" />
        <el-table-column label="元数据" width="120">
          <template #default="{ row }">
            <el-tag v-if="row.metadata && Object.keys(row.metadata).length > 0" size="small" type="info">
              {{ Object.keys(row.metadata).length }} 个字段
            </el-tag>
            <span v-else class="no-metadata">-</span>
          </template>
        </el-table-column>
        <el-table-column prop="is_enabled" label="状态" width="80">
          <template #default="{ row }">
            <el-switch
              v-model="row.is_enabled"
              @change="handleToggleEnabled(row)"
              active-color="#67C23A"
            />
          </template>
        </el-table-column>
        <el-table-column prop="updated_at" label="更新时间" width="180">
          <template #default="{ row }">
            {{ formatDate(row.updated_at) }}
          </template>
        </el-table-column>
        <el-table-column label="操作" width="250" fixed="right">
          <template #default="{ row }">
            <el-button type="primary" link size="small" @click="handleEdit(row)">
              <el-icon><Edit /></el-icon>
              编辑
            </el-button>
            <el-button type="success" link size="small" @click="handleSimulate(row)">
              <el-icon><VideoPlay /></el-icon>
              模拟
            </el-button>
            <el-button type="info" link size="small" @click="handlePreview(row)">
              <el-icon><View /></el-icon>
              预览
            </el-button>
            <el-button type="danger" link size="small" @click="handleDelete(row)">
              <el-icon><Delete /></el-icon>
              删除
            </el-button>
          </template>
        </el-table-column>
      </el-table>
    </el-card>

    <el-dialog
      v-model="dialogVisible"
      :title="isEdit ? '编辑流程' : '新建流程'"
      width="950px"
      :close-on-click-modal="false"
      destroy-on-close
    >
      <el-form :model="formData" :rules="formRules" ref="formRef" label-width="80px">
        <el-row :gutter="20">
          <el-col :span="12">
            <el-form-item label="流程名称" prop="name">
              <el-input v-model="formData.name" placeholder="请输入流程名称" />
            </el-form-item>
          </el-col>
          <el-col :span="12">
            <el-form-item label="启用状态">
              <el-switch v-model="formData.is_enabled" />
            </el-form-item>
          </el-col>
        </el-row>
        <el-form-item label="描述">
          <el-input v-model="formData.description" type="textarea" :rows="2" placeholder="请输入描述（可选）" />
        </el-form-item>

        <el-divider content-position="left">元数据配置 [AC-IDSMETA-16]</el-divider>

        <MetadataForm
          ref="metadataFormRef"
          scope="script_flow"
          v-model="formData.metadata"
          :is-new-object="!isEdit"
          :col-span="8"
        />

        <el-divider content-position="left">步骤配置</el-divider>

        <div class="steps-editor">
          <draggable
            v-model="formData.steps"
            item-key="step_id"
            handle=".drag-handle"
            animation="200"
          >
            <template #item="{ element, index }">
              <div class="step-item">
                <div class="step-header">
                  <div class="drag-handle">
                    <el-icon><Rank /></el-icon>
                  </div>
                  <span class="step-order">步骤 {{ index + 1 }}</span>
                  <el-button type="danger" link size="small" @click="removeStep(index)">
                    删除
                  </el-button>
                </div>
                <div class="step-content">
                  <el-form-item label="话术模式">
                    <el-radio-group v-model="element.script_mode" size="small">
                      <el-radio-button
                        v-for="opt in SCRIPT_MODE_OPTIONS"
                        :key="opt.value"
                        :value="opt.value"
                      >
                        <el-tooltip :content="opt.description" placement="top">
                          <span>{{ opt.label }} <el-icon class="mode-help-icon"><QuestionFilled /></el-icon></span>
                        </el-tooltip>
                      </el-radio-button>
                    </el-radio-group>
                  </el-form-item>

                  <template v-if="element.script_mode === 'fixed'">
                    <el-form-item label="话术内容" required>
                      <el-input
                        v-model="element.content"
                        type="textarea"
                        :rows="3"
                        placeholder="请输入固定话术内容"
                      />
                    </el-form-item>
                  </template>

                  <template v-if="element.script_mode === 'flexible'">
                    <el-form-item label="步骤意图" required>
                      <el-input
                        v-model="element.intent"
                        placeholder="例如：获取用户姓名"
                      />
                    </el-form-item>

                    <el-form-item label="意图说明">
                      <el-input
                        v-model="element.intent_description"
                        type="textarea"
                        :rows="2"
                        placeholder="详细描述这一步的目的和期望效果"
                      />
                    </el-form-item>

                    <el-form-item label="话术约束">
                      <ConstraintManager v-model="element.script_constraints" />
                    </el-form-item>

                    <el-form-item label="Fallback话术" required>
                      <el-input
                        v-model="element.content"
                        type="textarea"
                        :rows="2"
                        placeholder="AI生成失败时使用的备用话术"
                      />
                    </el-form-item>

                    <el-form-item label="期望变量">
                      <el-select
                        v-model="element.expected_variables"
                        multiple
                        filterable
                        allow-create
                        default-first-option
                        placeholder="输入变量名后回车添加"
                        style="width: 100%"
                      />
                    </el-form-item>
                  </template>

                  <template v-if="element.script_mode === 'template'">
                    <el-form-item label="话术模板" required>
                      <el-input
                        v-model="element.content"
                        type="textarea"
                        :rows="3"
                        placeholder="使用 {变量名} 标记可变部分，例如：您好{user_name}，请问您{inquiry_style}？"
                      />
                      <div class="template-hint">
                        提示：使用 {变量名} 标记需要AI填充的部分
                      </div>
                    </el-form-item>

                    <el-form-item label="步骤意图">
                      <el-input
                        v-model="element.intent"
                        placeholder="可选：描述模板的使用场景"
                      />
                    </el-form-item>

                    <el-form-item label="期望变量">
                      <el-select
                        v-model="element.expected_variables"
                        multiple
                        filterable
                        allow-create
                        default-first-option
                        placeholder="输入变量名后回车添加"
                        style="width: 100%"
                      />
                    </el-form-item>
                  </template>

                  <el-row :gutter="16">
                    <el-col :span="8">
                      <el-form-item label="等待输入">
                        <el-switch v-model="element.wait_input" />
                      </el-form-item>
                    </el-col>
                    <el-col :span="8" v-if="element.wait_input">
                      <el-form-item label="超时(秒)">
                        <el-input-number v-model="element.timeout_seconds" :min="5" :max="300" />
                      </el-form-item>
                    </el-col>
                    <el-col :span="8" v-if="element.wait_input">
                      <el-form-item label="超时动作">
                        <el-select v-model="element.timeout_action" style="width: 100%;">
                          <el-option
                            v-for="opt in TIMEOUT_ACTION_OPTIONS"
                            :key="opt.value"
                            :label="opt.label"
                            :value="opt.value"
                          />
                        </el-select>
                      </el-form-item>
                    </el-col>
                  </el-row>

                  <el-divider content-position="left" v-if="element.wait_input">分支跳转</el-divider>

                  <div v-if="element.wait_input" class="branch-editor">
                    <div
                      v-for="(cond, ci) in (element.next_conditions || [])"
                      :key="ci"
                      class="branch-item"
                    >
                      <el-row :gutter="8" align="middle">
                        <el-col :span="10">
                          <el-form-item label="关键词" label-width="60px" style="margin-bottom: 0;">
                            <el-select
                              v-model="cond.keywords"
                              multiple
                              filterable
                              allow-create
                              default-first-option
                              placeholder="输入关键词回车"
                              style="width: 100%"
                              size="small"
                            />
                          </el-form-item>
                        </el-col>
                        <el-col :span="6">
                          <el-form-item label="正则" label-width="40px" style="margin-bottom: 0;">
                            <el-input
                              v-model="cond.pattern"
                              placeholder="可选"
                              size="small"
                            />
                          </el-form-item>
                        </el-col>
                        <el-col :span="5">
                          <el-form-item label="跳转" label-width="40px" style="margin-bottom: 0;">
                            <el-select v-model="cond.goto_step" placeholder="步骤" size="small" style="width: 100%">
                              <el-option
                                v-for="(s, si) in formData.steps"
                                :key="si"
                                :label="'步骤 ' + (si + 1)"
                                :value="si + 1"
                                :disabled="si === index"
                              />
                            </el-select>
                          </el-form-item>
                        </el-col>
                        <el-col :span="3">
                          <el-button type="danger" link size="small" @click="removeBranch(element, ci)">删除</el-button>
                        </el-col>
                      </el-row>
                    </div>
                    <el-row :gutter="8" align="middle" style="margin-top: 8px;">
                      <el-col :span="16">
                        <el-button type="primary" link size="small" @click="addBranch(element)">
                          <el-icon><Plus /></el-icon> 添加分支条件
                        </el-button>
                      </el-col>
                      <el-col :span="8">
                        <el-form-item label="默认跳转" label-width="70px" style="margin-bottom: 0;">
                          <el-select v-model="element.default_next" placeholder="顺序" size="small" clearable style="width: 100%">
                            <el-option
                              v-for="(s, si) in formData.steps"
                              :key="si"
                              :label="'步骤 ' + (si + 1)"
                              :value="si + 1"
                              :disabled="si === index"
                            />
                          </el-select>
                        </el-form-item>
                      </el-col>
                    </el-row>
                  </div>
                </div>
              </div>
            </template>
          </draggable>
          <el-button type="primary" plain @click="addStep" style="width: 100%; margin-top: 12px;">
            <el-icon><Plus /></el-icon>
            添加步骤
          </el-button>
        </div>
      </el-form>
      <template #footer>
        <el-button @click="dialogVisible = false">取消</el-button>
        <el-button type="primary" :loading="submitting" @click="handleSubmit">
          {{ isEdit ? '保存' : '创建' }}
        </el-button>
      </template>
    </el-dialog>

    <el-drawer v-model="previewDrawer" title="流程预览" size="500px" destroy-on-close>
      <flow-preview v-if="currentFlow" :flow="currentFlow" />
    </el-drawer>

    <SimulateDialog
      v-model:visible="simulateDialogVisible"
      :flow-id="currentSimulateFlowId"
      :flow-name="currentSimulateFlowName"
    />
  </div>
</template>

<script setup lang="ts">
import { ref, onMounted } from 'vue'
import { ElMessage, ElMessageBox } from 'element-plus'
import { Plus, Edit, Delete, View, Rank, VideoPlay, QuestionFilled } from '@element-plus/icons-vue'
import draggable from 'vuedraggable'
import {
  listScriptFlows,
  createScriptFlow,
  updateScriptFlow,
  deleteScriptFlow,
  getScriptFlow
} from '@/api/script-flow'
import { MetadataForm } from '@/components/metadata'
import { TIMEOUT_ACTION_OPTIONS, SCRIPT_MODE_OPTIONS } from '@/types/script-flow'
import type { ScriptFlow, ScriptFlowDetail, ScriptFlowCreate, ScriptFlowUpdate, FlowStep, ScriptMode } from '@/types/script-flow'
import FlowPreview from './components/FlowPreview.vue'
import SimulateDialog from './components/SimulateDialog.vue'
import ConstraintManager from './components/ConstraintManager.vue'

const loading = ref(false)
const flows = ref<ScriptFlow[]>([])
const dialogVisible = ref(false)
const previewDrawer = ref(false)
const simulateDialogVisible = ref(false)
const currentSimulateFlowId = ref('')
const currentSimulateFlowName = ref('')
const isEdit = ref(false)
const submitting = ref(false)
const formRef = ref()
const metadataFormRef = ref()
const currentFlow = ref<ScriptFlowDetail | null>(null)
const currentEditId = ref('')

const generateStepId = () => `step_${Date.now()}_${Math.random().toString(36).substr(2, 9)}`

const defaultFormData = (): ScriptFlowCreate => ({
  name: '',
  description: '',
  steps: [],
  is_enabled: true,
  metadata: {}
})

const formData = ref<ScriptFlowCreate>(defaultFormData())

const formRules = {
  name: [{ required: true, message: '请输入流程名称', trigger: 'blur' }]
}

const formatDate = (dateStr: string) => {
  if (!dateStr) return ''
  const date = new Date(dateStr)
  return date.toLocaleString('zh-CN', {
    year: 'numeric',
    month: '2-digit',
    day: '2-digit',
    hour: '2-digit',
    minute: '2-digit'
  })
}

const loadFlows = async () => {
  loading.value = true
  try {
    const res = await listScriptFlows()
    flows.value = res.data || []
  } catch (error) {
    ElMessage.error('加载流程列表失败')
  } finally {
    loading.value = false
  }
}

const handleCreate = () => {
  isEdit.value = false
  currentEditId.value = ''
  formData.value = defaultFormData()
  dialogVisible.value = true
}

const handleEdit = async (row: ScriptFlow) => {
  isEdit.value = true
  currentEditId.value = row.id
  try {
    const detail = await getScriptFlow(row.id)
    formData.value = {
      name: detail.name,
      description: detail.description || '',
      steps: (detail.steps || []).map(step => ({
        ...step,
        script_mode: step.script_mode || 'fixed',
        script_constraints: step.script_constraints || [],
        expected_variables: step.expected_variables || []
      })),
      is_enabled: detail.is_enabled,
      metadata: detail.metadata || {}
    }
    dialogVisible.value = true
  } catch (error) {
    ElMessage.error('加载流程详情失败')
  }
}

const handleDelete = async (row: ScriptFlow) => {
  try {
    await ElMessageBox.confirm('确定要删除该流程吗？', '确认删除', {
      confirmButtonText: '确定',
      cancelButtonText: '取消',
      type: 'warning'
    })
    await deleteScriptFlow(row.id)
    ElMessage.success('删除成功')
    loadFlows()
  } catch (error) {
    if (error !== 'cancel') {
      ElMessage.error('删除失败')
    }
  }
}

const handleToggleEnabled = async (row: ScriptFlow) => {
  try {
    await updateScriptFlow(row.id, { is_enabled: row.is_enabled })
    ElMessage.success(row.is_enabled ? '已启用' : '已禁用')
  } catch (error) {
    row.is_enabled = !row.is_enabled
    ElMessage.error('操作失败')
  }
}

const handlePreview = async (row: ScriptFlow) => {
  try {
    currentFlow.value = await getScriptFlow(row.id)
    previewDrawer.value = true
  } catch (error) {
    ElMessage.error('加载流程详情失败')
  }
}

const handleSimulate = (row: ScriptFlow) => {
  currentSimulateFlowId.value = row.id
  currentSimulateFlowName.value = row.name
  simulateDialogVisible.value = true
}

const addStep = () => {
  formData.value.steps.push({
    step_id: generateStepId(),
    step_no: formData.value.steps.length + 1,
    content: '',
    wait_input: true,
    timeout_seconds: 30,
    timeout_action: 'repeat',
    next_conditions: [],
    script_mode: 'fixed',
    script_constraints: [],
    expected_variables: []
  })
}

const removeStep = (index: number) => {
  const removedStepNo = index + 1
  formData.value.steps.splice(index, 1)
  formData.value.steps.forEach((step, i) => {
    step.step_no = i + 1
    if (step.next_conditions) {
      step.next_conditions = step.next_conditions
        .filter(c => c.goto_step !== removedStepNo)
        .map(c => ({
          ...c,
          goto_step: c.goto_step > removedStepNo ? c.goto_step - 1 : c.goto_step
        }))
    }
    if (step.default_next !== undefined && step.default_next !== null) {
      if (step.default_next === removedStepNo) {
        step.default_next = undefined
      } else if (step.default_next > removedStepNo) {
        step.default_next = step.default_next - 1
      }
    }
  })
}

const addBranch = (step: FlowStep) => {
  if (!step.next_conditions) {
    step.next_conditions = []
  }
  step.next_conditions.push({ keywords: [], goto_step: 0 })
}

const removeBranch = (step: FlowStep, index: number) => {
  step.next_conditions?.splice(index, 1)
}

const handleSubmit = async () => {
  try {
    await formRef.value.validate()
  } catch {
    return
  }

  if (metadataFormRef.value) {
    const validation = await metadataFormRef.value.validate()
    if (!validation.valid) {
      ElMessage.warning('请完善必填的元数据字段')
      return
    }
  }

  if (formData.value.steps.length === 0) {
    ElMessage.warning('请至少添加一个步骤')
    return
  }

  for (let i = 0; i < formData.value.steps.length; i++) {
    const step = formData.value.steps[i]
    const stepLabel = `步骤 ${i + 1}`

    if (step.script_mode === 'fixed' && !step.content?.trim()) {
      ElMessage.warning(`${stepLabel}：固定模式需要填写话术内容`)
      return
    }

    if (step.script_mode === 'flexible') {
      if (!step.intent?.trim()) {
        ElMessage.warning(`${stepLabel}：灵活模式需要填写步骤意图`)
        return
      }
      if (!step.content?.trim()) {
        ElMessage.warning(`${stepLabel}：灵活模式需要填写Fallback话术`)
        return
      }
    }

    if (step.script_mode === 'template' && !step.content?.trim()) {
      ElMessage.warning(`${stepLabel}：模板模式需要填写话术模板`)
      return
    }
  }

  submitting.value = true
  try {
    const submitData = {
      ...formData.value,
      steps: formData.value.steps.map((step, index) => ({
        ...step,
        step_no: index + 1
      }))
    }

    if (isEdit.value) {
      const updateData: ScriptFlowUpdate = submitData
      await updateScriptFlow(currentEditId.value, updateData)
      ElMessage.success('保存成功')
    } else {
      await createScriptFlow(submitData)
      ElMessage.success('创建成功')
    }
    dialogVisible.value = false
    loadFlows()
  } catch (error) {
    ElMessage.error(isEdit.value ? '保存失败' : '创建失败')
  } finally {
    submitting.value = false
  }
}

onMounted(() => {
  loadFlows()
})
</script>

<style scoped>
.script-flow-page {
  padding: 24px;
}

.page-header {
  margin-bottom: 24px;
}

.header-content {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 20px;
  flex-wrap: wrap;
}

.title-section {
  flex: 1;
  min-width: 300px;
}

.page-title {
  margin: 0 0 8px 0;
  font-size: 24px;
  font-weight: 700;
  color: var(--el-text-color-primary);
}

.page-desc {
  margin: 0;
  font-size: 14px;
  color: var(--el-text-color-secondary);
}

.header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.flow-card {
  border-radius: 8px;
}

.no-metadata {
  color: var(--el-text-color-placeholder);
}

.steps-editor {
  max-height: 400px;
  overflow-y: auto;
  padding: 12px;
  background-color: var(--el-fill-color-lighter);
  border-radius: 6px;
}

.step-item {
  background-color: var(--el-bg-color);
  border: 1px solid var(--el-border-color-light);
  border-radius: 6px;
  margin-bottom: 12px;
  overflow: hidden;
}

.step-header {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 16px;
  background-color: var(--el-fill-color-light);
  border-bottom: 1px solid var(--el-border-color-light);
}

.drag-handle {
  cursor: move;
  color: var(--el-text-color-secondary);
}

.step-order {
  font-weight: 600;
  color: var(--el-text-color-primary);
}

.step-content {
  padding: 16px;
}

.template-hint {
  margin-top: 8px;
  font-size: 12px;
  color: var(--el-text-color-secondary);
}

.mode-help-icon {
  margin-left: 4px;
  font-size: 12px;
  color: var(--el-text-color-secondary);
  vertical-align: middle;
}

.branch-editor {
  padding: 12px;
  background-color: var(--el-fill-color-lighter);
  border-radius: 6px;
  margin-top: 8px;
}

.branch-item {
  padding: 8px;
  background-color: var(--el-bg-color);
  border: 1px solid var(--el-border-color-light);
  border-radius: 4px;
  margin-bottom: 8px;
}
</style>