diff --git a/ai-service-admin/package.json b/ai-service-admin/package.json
index 8cc1306..671a5a4 100644
--- a/ai-service-admin/package.json
+++ b/ai-service-admin/package.json
@@ -12,6 +12,7 @@
     "axios": "^1.6.7",
     "element-plus": "^2.6.1",
     "pinia": "^2.1.7",
+    "vuedraggable": "^4.1.0",
     "vue": "^3.4.21",
     "vue-router": "^4.3.0"
   },
diff --git a/ai-service-admin/src/api/guardrail.ts b/ai-service-admin/src/api/guardrail.ts
new file mode 100644
index 0000000..5fcb8cd
--- /dev/null
+++ b/ai-service-admin/src/api/guardrail.ts
@@ -0,0 +1,103 @@
+import request from '@/utils/request'
+import type {
+  ForbiddenWord,
+  ForbiddenWordCreate,
+  ForbiddenWordUpdate,
+  ForbiddenWordListResponse,
+  BehaviorRule,
+  BehaviorRuleCreate,
+  BehaviorRuleUpdate,
+  BehaviorRuleListResponse
+} from '@/types/guardrail'
+
+export function listForbiddenWords(params?: {
+  category?: string
+  is_enabled?: boolean
+}): Promise<ForbiddenWordListResponse> {
+  return request({
+    url: '/admin/guardrails/forbidden-words',
+    method: 'get',
+    params
+  })
+}
+
+export function getForbiddenWord(wordId: string): Promise<ForbiddenWord> {
+  return request({
+    url: `/admin/guardrails/forbidden-words/${wordId}`,
+    method: 'get'
+  })
+}
+
+export function createForbiddenWord(data: ForbiddenWordCreate): Promise<ForbiddenWord> {
+  return request({
+    url: '/admin/guardrails/forbidden-words',
+    method: 'post',
+    data
+  })
+}
+
+export function updateForbiddenWord(wordId: string, data: ForbiddenWordUpdate): Promise<ForbiddenWord> {
+  return request({
+    url: `/admin/guardrails/forbidden-words/${wordId}`,
+    method: 'put',
+    data
+  })
+}
+
+export function deleteForbiddenWord(wordId: string): Promise<void> {
+  return request({
+    url: `/admin/guardrails/forbidden-words/${wordId}`,
+    method: 'delete'
+  })
+}
+
+export function listBehaviorRules(params?: {
+  category?: string
+}): Promise<BehaviorRuleListResponse> {
+  return request({
+    url: '/admin/guardrails/behavior-rules',
+    method: 'get',
+    params
+  })
+}
+
+export function getBehaviorRule(ruleId: string): Promise<BehaviorRule> {
+  return request({
+    url: `/admin/guardrails/behavior-rules/${ruleId}`,
+    method: 'get'
+  })
+}
+
+export function createBehaviorRule(data: BehaviorRuleCreate): Promise<BehaviorRule> {
+  return request({
+    url: '/admin/guardrails/behavior-rules',
+    method: 'post',
+    data
+  })
+}
+
+export function updateBehaviorRule(ruleId: string, data: BehaviorRuleUpdate): Promise<BehaviorRule> {
+  return request({
+    url: `/admin/guardrails/behavior-rules/${ruleId}`,
+    method: 'put',
+    data
+  })
+}
+
+export function deleteBehaviorRule(ruleId: string): Promise<void> {
+  return request({
+    url: `/admin/guardrails/behavior-rules/${ruleId}`,
+    method: 'delete'
+  })
+}
+
+export type {
+  ForbiddenWord,
+  ForbiddenWordCreate,
+  ForbiddenWordUpdate,
+  ForbiddenWordListResponse,
+  BehaviorRule,
+  BehaviorRuleCreate,
+  BehaviorRuleUpdate,
+  BehaviorRuleListResponse
+}
diff --git a/ai-service-admin/src/api/intent-rule.ts b/ai-service-admin/src/api/intent-rule.ts
new file mode 100644
index 0000000..5a6849b
--- /dev/null
+++ b/ai-service-admin/src/api/intent-rule.ts
@@ -0,0 +1,55 @@
+import request from '@/utils/request'
+import type {
+  IntentRule,
+  IntentRuleCreate,
+  IntentRuleUpdate,
+  IntentRuleListResponse
+} from '@/types/intent-rule'
+
+export function listIntentRules(params?: {
+  response_type?: string
+  is_enabled?: boolean
+}): Promise<IntentRuleListResponse> {
+  return request({
+    url: '/admin/intent-rules',
+    method: 'get',
+    params
+  })
+}
+
+export function getIntentRule(ruleId: string): Promise<IntentRule> {
+  return request({
+    url: `/admin/intent-rules/${ruleId}`,
+    method: 'get'
+  })
+}
+
+export function createIntentRule(data: IntentRuleCreate): Promise<IntentRule> {
+  return request({
+    url: '/admin/intent-rules',
+    method: 'post',
+    data
+  })
+}
+
+export function updateIntentRule(ruleId: string, data: IntentRuleUpdate): Promise<IntentRule> {
+  return request({
+    url: `/admin/intent-rules/${ruleId}`,
+    method: 'put',
+    data
+  })
+}
+
+export function deleteIntentRule(ruleId: string): Promise<void> {
+  return request({
+    url: `/admin/intent-rules/${ruleId}`,
+    method: 'delete'
+  })
+}
+
+export type {
+  IntentRule,
+  IntentRuleCreate,
+  IntentRuleUpdate,
+  IntentRuleListResponse
+}
diff --git a/ai-service-admin/src/api/knowledge-base.ts b/ai-service-admin/src/api/knowledge-base.ts
new file mode 100644
index 0000000..448482e
--- /dev/null
+++ b/ai-service-admin/src/api/knowledge-base.ts
@@ -0,0 +1,88 @@
+import request from '@/utils/request'
+import type {
+  KnowledgeBase,
+  KnowledgeBaseCreate,
+  KnowledgeBaseUpdate,
+  KnowledgeBaseListResponse,
+  Document,
+  DocumentListResponse,
+  IndexJob
+} from '@/types/knowledge-base'
+
+export function listKnowledgeBases(params?: {
+  kb_type?: string
+  is_enabled?: boolean
+}): Promise<KnowledgeBaseListResponse> {
+  return request({
+    url: '/admin/kb/knowledge-bases',
+    method: 'get',
+    params
+  })
+}
+
+export function getKnowledgeBase(kbId: string): Promise<KnowledgeBase> {
+  return request({
+    url: `/admin/kb/knowledge-bases/${kbId}`,
+    method: 'get'
+  })
+}
+
+export function createKnowledgeBase(data: KnowledgeBaseCreate): Promise<KnowledgeBase> {
+  return request({
+    url: '/admin/kb/knowledge-bases',
+    method: 'post',
+    data
+  })
+}
+
+export function updateKnowledgeBase(kbId: string, data: KnowledgeBaseUpdate): Promise<KnowledgeBase> {
+  return request({
+    url: `/admin/kb/knowledge-bases/${kbId}`,
+    method: 'put',
+    data
+  })
+}
+
+export function deleteKnowledgeBase(kbId: string): Promise<void> {
+  return request({
+    url: `/admin/kb/knowledge-bases/${kbId}`,
+    method: 'delete'
+  })
+}
+
+export function listDocuments(params: {
+  kb_id?: string
+  status?: string
+  page?: number
+  page_size?: number
+}): Promise<DocumentListResponse> {
+  return request({
+    url: '/admin/kb/documents',
+    method: 'get',
+    params
+  })
+}
+
+export function getIndexJob(jobId: string): Promise<IndexJob> {
+  return request({
+    url: `/admin/kb/index/jobs/${jobId}`,
+    method: 'get'
+  })
+}
+
+export function deleteDocument(docId: string): Promise<{ success: boolean; message: string }> {
+  return request({
+    url: `/admin/kb/documents/${docId}`,
+    method: 'delete'
+  })
+}
+
+export type {
+  KnowledgeBase,
+  KnowledgeBaseCreate,
+  KnowledgeBaseUpdate,
+  KnowledgeBaseListResponse,
+  Document,
+  DocumentListResponse,
+  IndexJob
+}
diff --git a/ai-service-admin/src/api/prompt-template.ts b/ai-service-admin/src/api/prompt-template.ts
new file mode 100644
index 0000000..5a8fe21
--- /dev/null
+++ b/ai-service-admin/src/api/prompt-template.ts
@@ -0,0 +1,72 @@
+import request from '@/utils/request'
+import type {
+  PromptTemplate,
+  PromptTemplateDetail,
+  PromptTemplateCreate,
+  PromptTemplateUpdate,
+  PromptTemplateListResponse,
+  PublishRequest,
+  RollbackRequest
+} from '@/types/prompt-template'
+
+export function listPromptTemplates(params?: { scene?: string }): Promise<PromptTemplateListResponse> {
+  return request({
+    url: '/admin/prompt-templates',
+    method: 'get',
+    params
+  })
+}
+
+export function getPromptTemplate(tplId: string): Promise<PromptTemplateDetail> {
+  return request({
+    url: `/admin/prompt-templates/${tplId}`,
+    method: 'get'
+  })
+}
+
+export function createPromptTemplate(data: PromptTemplateCreate): Promise<PromptTemplate> {
+  return request({
+    url: '/admin/prompt-templates',
+    method: 'post',
+    data
+  })
+}
+
+export function updatePromptTemplate(tplId: string, data: PromptTemplateUpdate): Promise<PromptTemplate> {
+  return request({
+    url: `/admin/prompt-templates/${tplId}`,
+    method: 'put',
+    data
+  })
+}
+
+export function deletePromptTemplate(tplId: string): Promise<void> {
+  return request({
+    url: `/admin/prompt-templates/${tplId}`,
+    method: 'delete'
+  })
+}
+
+export function publishPromptTemplate(tplId: string, data: PublishRequest): Promise<{ success: boolean; message: string }> {
+  return request({
+    url: `/admin/prompt-templates/${tplId}/publish`,
+    method: 'post',
+    data
+  })
+}
+
+export function rollbackPromptTemplate(tplId: string, data: RollbackRequest): Promise<{ success: boolean; message: string }> {
+  return request({
+    url: `/admin/prompt-templates/${tplId}/rollback`,
+    method: 'post',
+    data
+  })
+}
+
+export type {
+  PromptTemplate,
+  PromptTemplateDetail,
+  PromptTemplateCreate,
+  PromptTemplateUpdate,
+  PromptTemplateListResponse
+}
diff --git a/ai-service-admin/src/api/script-flow.ts b/ai-service-admin/src/api/script-flow.ts
new file mode 100644
index 0000000..bc75b10
--- /dev/null
+++ b/ai-service-admin/src/api/script-flow.ts
@@ -0,0 +1,56 @@
+import request from '@/utils/request'
+import type {
+  ScriptFlow,
+  ScriptFlowDetail,
+  ScriptFlowCreate,
+  ScriptFlowUpdate,
+  ScriptFlowListResponse
+} from '@/types/script-flow'
+
+export function listScriptFlows(params?: {
+  is_enabled?: boolean
+}): Promise<ScriptFlowListResponse> {
+  return request({
+    url: '/admin/script-flows',
+    method: 'get',
+    params
+  })
+}
+
+export function getScriptFlow(flowId: string): Promise<ScriptFlowDetail> {
+  return request({
+    url: `/admin/script-flows/${flowId}`,
+    method: 'get'
+  })
+}
+
+export function createScriptFlow(data: ScriptFlowCreate): Promise<ScriptFlow> {
+  return request({
+    url: '/admin/script-flows',
+    method: 'post',
+    data
+  })
+}
+
+export function updateScriptFlow(flowId: string, data: ScriptFlowUpdate): Promise<ScriptFlow> {
+  return request({
+    url: `/admin/script-flows/${flowId}`,
+    method: 'put',
+    data
+  })
+}
+
+export function deleteScriptFlow(flowId: string): Promise<void> {
+  return request({
+    url: `/admin/script-flows/${flowId}`,
+    method: 'delete'
+  })
+}
+
+export type {
+  ScriptFlow,
+  ScriptFlowDetail,
+  ScriptFlowCreate,
+  ScriptFlowUpdate,
+  ScriptFlowListResponse
+}
diff --git a/ai-service-admin/src/router/index.ts b/ai-service-admin/src/router/index.ts
index c4ffa87..3701f42 100644
--- a/ai-service-admin/src/router/index.ts
+++ b/ai-service-admin/src/router/index.ts
@@ -40,6 +40,36 @@ const routes: Array<RouteRecordRaw> = [
     name: 'LLMConfig',
     component: () => import('@/views/admin/llm/index.vue'),
     meta: { title: 'LLM 模型配置' }
+  },
+  {
+    path: '/admin/prompt-templates',
+    name: 'PromptTemplate',
+    component: () => import('@/views/admin/prompt-template/index.vue'),
+    meta: { title: 'Prompt 模板管理' }
+  },
+  {
+    path: '/admin/knowledge-bases',
+    name: 'KnowledgeBase',
+    component: () => import('@/views/admin/knowledge-base/index.vue'),
+    meta: { title: '多知识库管理' }
+  },
+  {
+    path: '/admin/intent-rules',
+    name: 'IntentRule',
+    component: () => import('@/views/admin/intent-rule/index.vue'),
+    meta: { title: '意图规则管理' }
+  },
+  {
+    path: '/admin/script-flows',
+    name: 'ScriptFlow',
+    component: () => import('@/views/admin/script-flow/index.vue'),
+    meta: { title: '话术流程管理' }
+  },
+  {
+    path: '/admin/guardrails',
+    name: 'Guardrail',
+    component: () => import('@/views/admin/guardrail/index.vue'),
+    meta: { title: '输出护栏管理' }
   }
 ]
 
diff --git a/ai-service-admin/src/types/guardrail.ts b/ai-service-admin/src/types/guardrail.ts
new file mode 100644
index 0000000..561476d
--- /dev/null
+++ b/ai-service-admin/src/types/guardrail.ts
@@ -0,0 +1,79 @@
+export interface ForbiddenWord {
+  id: string
+  word: string
+  category: 'competitor' | 'sensitive' | 'political' | 'custom'
+  strategy: 'mask' | 'replace' | 'block'
+  replacement?: string
+  fallback_message?: string
+  hit_count: number
+  is_enabled: boolean
+  created_at: string
+  updated_at: string
+}
+
+export interface ForbiddenWordCreate {
+  word: string
+  category: 'competitor' | 'sensitive' | 'political' | 'custom'
+  strategy: 'mask' | 'replace' | 'block'
+  replacement?: string
+  fallback_message?: string
+  is_enabled?: boolean
+}
+
+export interface ForbiddenWordUpdate {
+  word?: string
+  category?: 'competitor' | 'sensitive' | 'political' | 'custom'
+  strategy?: 'mask' | 'replace' | 'block'
+  replacement?: string
+  fallback_message?: string
+  is_enabled?: boolean
+}
+
+export interface ForbiddenWordListResponse {
+  data: ForbiddenWord[]
+}
+
+export interface BehaviorRule {
+  id: string
+  description: string
+  category: 'compliance' | 'tone' | 'boundary' | 'custom'
+  is_enabled: boolean
+  created_at: string
+  updated_at: string
+}
+
+export interface BehaviorRuleCreate {
+  description: string
+  category: 'compliance' | 'tone' | 'boundary' | 'custom'
+  is_enabled?: boolean
+}
+
+export interface BehaviorRuleUpdate {
+  description?: string
+  category?: 'compliance' | 'tone' | 'boundary' | 'custom'
+  is_enabled?: boolean
+}
+
+export interface BehaviorRuleListResponse {
+  data: BehaviorRule[]
+}
+
+export const WORD_CATEGORY_OPTIONS = [
+  { value: 'competitor', label: '竞品名称', color: 'danger' },
+  { value: 'sensitive', label: '敏感词', color: 'warning' },
+  { value: 'political', label: '政治敏感', color: 'danger' },
+  { value: 'custom', label: '自定义', color: 'info' }
+]
+
+export const WORD_STRATEGY_OPTIONS = [
+  { value: 'mask', label: '脱敏处理', description: '将敏感词替换为 ***' },
+  { value: 'replace', label: '替换文本', description: '替换为指定文本' },
+  { value: 'block', label: '拦截输出', description: '阻止输出并返回兜底话术' }
+]
+
+export const BEHAVIOR_CATEGORY_OPTIONS = [
+  { value: 'compliance', label: '合规要求', color: 'danger' },
+  { value: 'tone', label: '语气风格', color: 'warning' },
+  { value: 'boundary', label: '边界限制', color: 'primary' },
+  { value: 'custom', label: '自定义', color: 'info' }
+]
diff --git a/ai-service-admin/src/types/intent-rule.ts b/ai-service-admin/src/types/intent-rule.ts
new file mode 100644
index 0000000..fd6712c
--- /dev/null
+++ b/ai-service-admin/src/types/intent-rule.ts
@@ -0,0 +1,60 @@
+export interface IntentRule {
+  id: string
+  name: string
+  keywords: string[]
+  patterns: string[]
+  response_type: 'fixed' | 'rag' | 'flow' | 'transfer'
+  priority: number
+  fixed_reply?: string
+  target_kb_ids?: string[]
+  flow_id?: string
+  transfer_message?: string
+  hit_count: number
+  is_enabled: boolean
+  created_at: string
+  updated_at: string
+}
+
+export interface IntentRuleCreate {
+  name: string
+  keywords?: string[]
+  patterns?: string[]
+  response_type: 'fixed' | 'rag' | 'flow' | 'transfer'
+  priority: number
+  fixed_reply?: string
+  target_kb_ids?: string[]
+  flow_id?: string
+  transfer_message?: string
+  is_enabled?: boolean
+}
+
+export interface IntentRuleUpdate {
+  name?: string
+  keywords?: string[]
+  patterns?: string[]
+  response_type?: 'fixed' | 'rag' | 'flow' | 'transfer'
+  priority?: number
+  fixed_reply?: string
+  target_kb_ids?: string[]
+  flow_id?: string
+  transfer_message?: string
+  is_enabled?: boolean
+}
+
+export interface IntentRuleListResponse {
+  data: IntentRule[]
+}
+
+export const RESPONSE_TYPE_OPTIONS = [
+  { value: 'fixed', label: '固定回复', color: 'primary' },
+  { value: 'rag', label: '知识库检索', color: 'success' },
+  { value: 'flow', label: '话术流程', color: 'warning' },
+  { value: 'transfer', label: '转人工', color: 'danger' }
+]
+
+export const RESPONSE_TYPE_MAP: Record<string, { label: string; color: string }> = {
+  fixed: { label: '固定回复', color: 'primary' },
+  rag: { label: '知识库检索', color: 'success' },
+  flow: { label: '话术流程', color: 'warning' },
+  transfer: { label: '转人工', color: 'danger' }
+}
diff --git a/ai-service-admin/src/types/knowledge-base.ts b/ai-service-admin/src/types/knowledge-base.ts
new file mode 100644
index 0000000..4996373
--- /dev/null
+++ b/ai-service-admin/src/types/knowledge-base.ts
@@ -0,0 +1,74 @@
+export interface KnowledgeBase {
+  id: string
+  name: string
+  kbType: 'product' | 'faq' | 'script' | 'policy' | 'general'
+  description?: string
+  priority: number
+  isEnabled: boolean
+  docCount: number
+  createdAt: string
+  updatedAt: string
+}
+
+export interface KnowledgeBaseCreate {
+  name: string
+  kb_type: 'product' | 'faq' | 'script' | 'policy' | 'general'
+  description?: string
+  priority?: number
+}
+
+export interface KnowledgeBaseUpdate {
+  name?: string
+  kb_type?: 'product' | 'faq' | 'script' | 'policy' | 'general'
+  description?: string
+  priority?: number
+  is_enabled?: boolean
+}
+
+export interface KnowledgeBaseListResponse {
+  data: KnowledgeBase[]
+}
+
+export interface Document {
+  docId: string
+  kbId: string
+  fileName: string
+  status: string
+  jobId?: string
+  createdAt: string
+  updatedAt: string
+}
+
+export interface DocumentListResponse {
+  data: Document[]
+  pagination: {
+    page: number
+    pageSize: number
+    total: number
+    totalPages: number
+  }
+}
+
+export interface IndexJob {
+  jobId: string
+  docId: string
+  status: 'pending' | 'processing' | 'completed' | 'failed'
+  progress: number
+  errorMsg?: string
+}
+
+export const KB_TYPE_OPTIONS = [
+  { value: 'product', label: '产品知识', color: 'primary' },
+  { value: 'faq', label: '常见问题', color: 'success' },
+  { value: 'script', label: '话术库', color: 'warning' },
+  { value: 'policy', label: '政策法规', color: 'danger' },
+  { value: 'general', label: '通用知识', color: 'info' }
+]
+
+export const KB_TYPE_MAP: Record<string, { label: string; color: string }> = {
+  product: { label: '产品知识', color: 'primary' },
+  faq: { label: '常见问题', color: 'success' },
+  script: { label: '话术库', color: 'warning' },
+  policy: { label: '政策法规', color: 'danger' },
+  general: { label: '通用知识', color: 'info' }
+}
diff --git a/ai-service-admin/src/types/prompt-template.ts b/ai-service-admin/src/types/prompt-template.ts
new file mode 100644
index 0000000..5a190dc
--- /dev/null
+++ b/ai-service-admin/src/types/prompt-template.ts
@@ -0,0 +1,91 @@
+export interface PromptTemplate {
+  id: string
+  name: string
+  scene: string
+  description?: string
+  is_default: boolean
+  published_version?: PromptVersionInfo
+  created_at: string
+  updated_at: string
+}
+
+export interface PromptVersionInfo {
+  version: number
+  status: string
+  created_at: string
+}
+
+export interface PromptTemplateDetail {
+  id: string
+  name: string
+  scene: string
+  description?: string
+  is_default: boolean
+  current_content?: string
+  variables?: PromptVariable[]
+  versions?: PromptVersion[]
+  published_version?: PromptVersionInfo
+  created_at: string
+  updated_at: string
+}
+
+export interface PromptVersion {
+  version: number
+  content: string
+  status: 'draft' | 'published' | 'archived'
+  variables?: PromptVariable[]
+  created_at: string
+  published_at?: string
+}
+
+export interface PromptVariable {
+  name: string
+  description?: string
+  default_value?: string
+}
+
+export interface PromptTemplateCreate {
+  name: string
+  scene: string
+  description?: string
+  content: string
+  is_default?: boolean
+}
+
+export interface PromptTemplateUpdate {
+  name?: string
+  scene?: string
+  description?: string
+  content: string
+}
+
+export interface PromptTemplateListResponse {
+  data: PromptTemplate[]
+}
+
+export interface PublishRequest {
+  version: number
+}
+
+export interface RollbackRequest {
+  version: number
+}
+
+export const SCENE_OPTIONS = [
+  { value: 'chat', label: '对话场景' },
+  { value: 'qa', label: '问答场景' },
+  { value: 'summary', label: '摘要场景' },
+  { value: 'translation', label: '翻译场景' },
+  { value: 'code', label: '代码场景' },
+  { value: 'custom', label: '自定义场景' }
+]
+
+export const BUILTIN_VARIABLES: PromptVariable[] = [
+  { name: 'persona_name', description: 'AI 人设名称', default_value: 'AI助手' },
+  { name: 'current_time', description: '当前时间' },
+  { name: 'channel_type', description: '渠道类型（web/wechat/app）' },
+  { name: 'user_name', description: '用户名称' },
+  { name: 'context', description: '检索上下文' },
+  { name: 'query', description: '用户问题' },
+  { name: 'history', description: '对话历史' }
+]
diff --git a/ai-service-admin/src/types/script-flow.ts b/ai-service-admin/src/types/script-flow.ts
new file mode 100644
index 0000000..ca06b8b
--- /dev/null
+++ b/ai-service-admin/src/types/script-flow.ts
@@ -0,0 +1,59 @@
+export interface ScriptFlow {
+  id: string
+  name: string
+  description?: string
+  step_count: number
+  is_enabled: boolean
+  linked_rule_count: number
+  created_at: string
+  updated_at: string
+}
+
+export interface ScriptFlowDetail {
+  id: string
+  name: string
+  description?: string
+  steps: FlowStep[]
+  is_enabled: boolean
+  created_at: string
+  updated_at: string
+}
+
+export interface FlowStep {
+  step_id: string
+  order: number
+  content: string
+  wait_for_input: boolean
+  timeout_seconds?: number
+  timeout_action?: 'repeat' | 'skip' | 'transfer'
+  next_conditions?: NextCondition[]
+}
+
+export interface NextCondition {
+  keywords: string[]
+  target_step_id: string
+}
+
+export interface ScriptFlowCreate {
+  name: string
+  description?: string
+  steps: FlowStep[]
+  is_enabled?: boolean
+}
+
+export interface ScriptFlowUpdate {
+  name?: string
+  description?: string
+  steps?: FlowStep[]
+  is_enabled?: boolean
+}
+
+export interface ScriptFlowListResponse {
+  data: ScriptFlow[]
+}
+
+export const TIMEOUT_ACTION_OPTIONS = [
+  { value: 'repeat', label: '重复当前步骤' },
+  { value: 'skip', label: '跳过进入下一步' },
+  { value: 'transfer', label: '转人工' }
+]
diff --git a/ai-service-admin/src/views/admin/guardrail/components/BehaviorRulesTab.vue b/ai-service-admin/src/views/admin/guardrail/components/BehaviorRulesTab.vue
new file mode 100644
index 0000000..01e84ea
--- /dev/null
+++ b/ai-service-admin/src/views/admin/guardrail/components/BehaviorRulesTab.vue
@@ -0,0 +1,275 @@
+<template>
+  <div class="behavior-rules-tab">
+    <div class="tab-header">
+      <div class="filter-section">
+        <el-select v-model="filterCategory" placeholder="按类别筛选" clearable style="width: 140px;">
+          <el-option v-for="opt in BEHAVIOR_CATEGORY_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+        </el-select>
+      </div>
+      <div class="action-section">
+        <el-button type="primary" @click="handleCreate">
+          <el-icon><Plus /></el-icon>
+          添加规则
+        </el-button>
+      </div>
+    </div>
+
+    <el-table :data="rules" v-loading="loading" stripe>
+      <el-table-column prop="description" label="规则描述" min-width="300">
+        <template #default="{ row }">
+          <div class="rule-description">
+            {{ row.description }}
+          </div>
+        </template>
+      </el-table-column>
+      <el-table-column prop="category" label="类别" width="120">
+        <template #default="{ row }">
+          <el-tag :type="getCategoryTagType(row.category)" size="small">
+            {{ getCategoryLabel(row.category) }}
+          </el-tag>
+        </template>
+      </el-table-column>
+      <el-table-column prop="is_enabled" label="状态" width="80">
+        <template #default="{ row }">
+          <el-switch
+            v-model="row.is_enabled"
+            @change="handleToggleEnabled(row)"
+            size="small"
+          />
+        </template>
+      </el-table-column>
+      <el-table-column prop="created_at" label="创建时间" width="180">
+        <template #default="{ row }">
+          {{ formatDate(row.created_at) }}
+        </template>
+      </el-table-column>
+      <el-table-column label="操作" width="120" fixed="right">
+        <template #default="{ row }">
+          <el-button type="primary" link size="small" @click="handleEdit(row)">编辑</el-button>
+          <el-button type="danger" link size="small" @click="handleDelete(row)">删除</el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+
+    <el-dialog
+      v-model="dialogVisible"
+      :title="isEdit ? '编辑规则' : '添加规则'"
+      width="500px"
+      :close-on-click-modal="false"
+      destroy-on-close
+    >
+      <el-form :model="formData" :rules="formRules" ref="formRef" label-width="80px">
+        <el-form-item label="类别" prop="category">
+          <el-select v-model="formData.category" placeholder="请选择类别" style="width: 100%;">
+            <el-option v-for="opt in BEHAVIOR_CATEGORY_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="规则描述" prop="description">
+          <el-input
+            v-model="formData.description"
+            type="textarea"
+            :rows="5"
+            placeholder="请输入规则描述，例如：&#10;- 不承诺具体价格或优惠&#10;- 不评价竞品&#10;- 保持专业、友好的语气"
+          />
+        </el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click="dialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="handleSubmit">
+          {{ isEdit ? '保存' : '添加' }}
+        </el-button>
+      </template>
+    </el-dialog>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref, onMounted, watch } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Plus } from '@element-plus/icons-vue'
+import {
+  listBehaviorRules,
+  createBehaviorRule,
+  updateBehaviorRule,
+  deleteBehaviorRule
+} from '@/api/guardrail'
+import { BEHAVIOR_CATEGORY_OPTIONS } from '@/types/guardrail'
+import type { BehaviorRule, BehaviorRuleCreate, BehaviorRuleUpdate } from '@/types/guardrail'
+
+const loading = ref(false)
+const rules = ref<BehaviorRule[]>([])
+const filterCategory = ref('')
+const dialogVisible = ref(false)
+const isEdit = ref(false)
+const submitting = ref(false)
+const formRef = ref()
+const currentEditId = ref('')
+
+const defaultFormData = (): BehaviorRuleCreate => ({
+  description: '',
+  category: 'compliance',
+  is_enabled: true
+})
+
+const formData = ref<BehaviorRuleCreate>(defaultFormData())
+
+const formRules = {
+  category: [{ required: true, message: '请选择类别', trigger: 'change' }],
+  description: [{ required: true, message: '请输入规则描述', trigger: 'blur' }]
+}
+
+const getCategoryLabel = (category: string) => {
+  const opt = BEHAVIOR_CATEGORY_OPTIONS.find(o => o.value === category)
+  return opt?.label || category
+}
+
+const getCategoryTagType = (category: string): '' | 'success' | 'warning' | 'danger' | 'info' => {
+  const colorMap: Record<string, '' | 'success' | 'warning' | 'danger' | 'info'> = {
+    compliance: 'danger',
+    tone: 'warning',
+    boundary: 'primary',
+    custom: 'info'
+  }
+  return colorMap[category] || 'info'
+}
+
+const formatDate = (dateStr: string) => {
+  if (!dateStr) return ''
+  const date = new Date(dateStr)
+  return date.toLocaleString('zh-CN', {
+    year: 'numeric',
+    month: '2-digit',
+    day: '2-digit',
+    hour: '2-digit',
+    minute: '2-digit'
+  })
+}
+
+const loadRules = async () => {
+  loading.value = true
+  try {
+    const res = await listBehaviorRules({
+      category: filterCategory.value || undefined
+    })
+    rules.value = res.data || []
+  } catch (error) {
+    ElMessage.error('加载规则列表失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+const handleCreate = () => {
+  isEdit.value = false
+  currentEditId.value = ''
+  formData.value = defaultFormData()
+  dialogVisible.value = true
+}
+
+const handleEdit = (row: BehaviorRule) => {
+  isEdit.value = true
+  currentEditId.value = row.id
+  formData.value = {
+    description: row.description,
+    category: row.category,
+    is_enabled: row.is_enabled
+  }
+  dialogVisible.value = true
+}
+
+const handleDelete = async (row: BehaviorRule) => {
+  try {
+    await ElMessageBox.confirm('确定要删除该规则吗？', '确认删除', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'warning'
+    })
+    await deleteBehaviorRule(row.id)
+    ElMessage.success('删除成功')
+    loadRules()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('删除失败')
+    }
+  }
+}
+
+const handleToggleEnabled = async (row: BehaviorRule) => {
+  try {
+    await updateBehaviorRule(row.id, { is_enabled: row.is_enabled })
+    ElMessage.success(row.is_enabled ? '已启用' : '已禁用')
+  } catch (error) {
+    row.is_enabled = !row.is_enabled
+    ElMessage.error('操作失败')
+  }
+}
+
+const handleSubmit = async () => {
+  try {
+    await formRef.value.validate()
+  } catch {
+    return
+  }
+
+  submitting.value = true
+  try {
+    if (isEdit.value) {
+      const updateData: BehaviorRuleUpdate = {
+        description: formData.value.description,
+        category: formData.value.category,
+        is_enabled: formData.value.is_enabled
+      }
+      await updateBehaviorRule(currentEditId.value, updateData)
+      ElMessage.success('保存成功')
+    } else {
+      await createBehaviorRule(formData.value)
+      ElMessage.success('添加成功')
+    }
+    dialogVisible.value = false
+    loadRules()
+  } catch (error) {
+    ElMessage.error(isEdit.value ? '保存失败' : '添加失败')
+  } finally {
+    submitting.value = false
+  }
+}
+
+watch(filterCategory, () => {
+  loadRules()
+})
+
+onMounted(() => {
+  loadRules()
+})
+</script>
+
+<style scoped>
+.behavior-rules-tab {
+  min-height: 300px;
+}
+
+.tab-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  margin-bottom: 16px;
+  flex-wrap: wrap;
+  gap: 12px;
+}
+
+.filter-section {
+  display: flex;
+  gap: 12px;
+}
+
+.action-section {
+  display: flex;
+  gap: 12px;
+}
+
+.rule-description {
+  white-space: pre-wrap;
+  word-break: break-word;
+  line-height: 1.6;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/guardrail/components/ForbiddenWordsTab.vue b/ai-service-admin/src/views/admin/guardrail/components/ForbiddenWordsTab.vue
new file mode 100644
index 0000000..d72bdc5
--- /dev/null
+++ b/ai-service-admin/src/views/admin/guardrail/components/ForbiddenWordsTab.vue
@@ -0,0 +1,398 @@
+<template>
+  <div class="forbidden-words-tab">
+    <div class="tab-header">
+      <div class="filter-section">
+        <el-select v-model="filterCategory" placeholder="按类别筛选" clearable style="width: 140px;">
+          <el-option v-for="opt in WORD_CATEGORY_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+        </el-select>
+        <el-input
+          v-model="searchKeyword"
+          placeholder="搜索禁词"
+          clearable
+          style="width: 200px;"
+          @keyup.enter="loadWords"
+        >
+          <template #prefix>
+            <el-icon><Search /></el-icon>
+          </template>
+        </el-input>
+      </div>
+      <div class="action-section">
+        <el-button @click="showBatchImport = true">
+          <el-icon><Upload /></el-icon>
+          批量导入
+        </el-button>
+        <el-button type="primary" @click="handleCreate">
+          <el-icon><Plus /></el-icon>
+          添加禁词
+        </el-button>
+      </div>
+    </div>
+
+    <el-table :data="words" v-loading="loading" stripe>
+      <el-table-column prop="word" label="禁词" min-width="150" />
+      <el-table-column prop="category" label="类别" width="120">
+        <template #default="{ row }">
+          <el-tag :type="getCategoryTagType(row.category)" size="small">
+            {{ getCategoryLabel(row.category) }}
+          </el-tag>
+        </template>
+      </el-table-column>
+      <el-table-column prop="strategy" label="策略" width="120">
+        <template #default="{ row }">
+          <el-tag size="small">
+            {{ getStrategyLabel(row.strategy) }}
+          </el-tag>
+        </template>
+      </el-table-column>
+      <el-table-column prop="hit_count" label="命中次数" width="100" sortable />
+      <el-table-column prop="is_enabled" label="状态" width="80">
+        <template #default="{ row }">
+          <el-switch
+            v-model="row.is_enabled"
+            @change="handleToggleEnabled(row)"
+            size="small"
+          />
+        </template>
+      </el-table-column>
+      <el-table-column label="操作" width="120" fixed="right">
+        <template #default="{ row }">
+          <el-button type="primary" link size="small" @click="handleEdit(row)">编辑</el-button>
+          <el-button type="danger" link size="small" @click="handleDelete(row)">删除</el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+
+    <el-dialog
+      v-model="dialogVisible"
+      :title="isEdit ? '编辑禁词' : '添加禁词'"
+      width="500px"
+      :close-on-click-modal="false"
+      destroy-on-close
+    >
+      <el-form :model="formData" :rules="formRules" ref="formRef" label-width="80px">
+        <el-form-item label="禁词" prop="word">
+          <el-input v-model="formData.word" placeholder="请输入禁词" />
+        </el-form-item>
+        <el-form-item label="类别" prop="category">
+          <el-select v-model="formData.category" placeholder="请选择类别" style="width: 100%;">
+            <el-option v-for="opt in WORD_CATEGORY_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="策略" prop="strategy">
+          <el-radio-group v-model="formData.strategy">
+            <el-radio-button
+              v-for="opt in WORD_STRATEGY_OPTIONS"
+              :key="opt.value"
+              :value="opt.value"
+            >
+              {{ opt.label }}
+            </el-radio-button>
+          </el-radio-group>
+        </el-form-item>
+        <transition name="slide-fade" mode="out-in">
+          <el-form-item v-if="formData.strategy === 'replace'" label="替换文本" prop="replacement">
+            <el-input v-model="formData.replacement" placeholder="请输入替换文本" />
+          </el-form-item>
+          <el-form-item v-else-if="formData.strategy === 'block'" label="兜底话术" prop="fallback_message">
+            <el-input v-model="formData.fallback_message" type="textarea" :rows="3" placeholder="请输入兜底话术" />
+          </el-form-item>
+        </transition>
+      </el-form>
+      <template #footer>
+        <el-button @click="dialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="handleSubmit">
+          {{ isEdit ? '保存' : '添加' }}
+        </el-button>
+      </template>
+    </el-dialog>
+
+    <el-dialog
+      v-model="showBatchImport"
+      title="批量导入禁词"
+      width="500px"
+      destroy-on-close
+    >
+      <el-form :model="batchForm" label-width="80px">
+        <el-form-item label="默认类别">
+          <el-select v-model="batchForm.category" style="width: 100%;">
+            <el-option v-for="opt in WORD_CATEGORY_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="默认策略">
+          <el-select v-model="batchForm.strategy" style="width: 100%;">
+            <el-option v-for="opt in WORD_STRATEGY_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="禁词列表">
+          <el-input
+            v-model="batchForm.words"
+            type="textarea"
+            :rows="10"
+            placeholder="每行一个禁词，例如：&#10;竞品A&#10;竞品B&#10;敏感词1"
+          />
+        </el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click="showBatchImport = false">取消</el-button>
+        <el-button type="primary" :loading="batchSubmitting" @click="handleBatchImport">
+          导入
+        </el-button>
+      </template>
+    </el-dialog>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref, onMounted, watch } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Plus, Upload, Search } from '@element-plus/icons-vue'
+import {
+  listForbiddenWords,
+  createForbiddenWord,
+  updateForbiddenWord,
+  deleteForbiddenWord
+} from '@/api/guardrail'
+import { WORD_CATEGORY_OPTIONS, WORD_STRATEGY_OPTIONS } from '@/types/guardrail'
+import type { ForbiddenWord, ForbiddenWordCreate, ForbiddenWordUpdate } from '@/types/guardrail'
+
+const loading = ref(false)
+const words = ref<ForbiddenWord[]>([])
+const filterCategory = ref('')
+const searchKeyword = ref('')
+const dialogVisible = ref(false)
+const showBatchImport = ref(false)
+const isEdit = ref(false)
+const submitting = ref(false)
+const batchSubmitting = ref(false)
+const formRef = ref()
+const currentEditId = ref('')
+
+const defaultFormData = (): ForbiddenWordCreate => ({
+  word: '',
+  category: 'custom',
+  strategy: 'mask',
+  replacement: '',
+  fallback_message: '',
+  is_enabled: true
+})
+
+const formData = ref<ForbiddenWordCreate>(defaultFormData())
+
+const batchForm = ref({
+  category: 'custom',
+  strategy: 'mask',
+  words: ''
+})
+
+const formRules = {
+  word: [{ required: true, message: '请输入禁词', trigger: 'blur' }],
+  category: [{ required: true, message: '请选择类别', trigger: 'change' }],
+  strategy: [{ required: true, message: '请选择策略', trigger: 'change' }]
+}
+
+const getCategoryLabel = (category: string) => {
+  const opt = WORD_CATEGORY_OPTIONS.find(o => o.value === category)
+  return opt?.label || category
+}
+
+const getCategoryTagType = (category: string): '' | 'success' | 'warning' | 'danger' | 'info' => {
+  const colorMap: Record<string, '' | 'success' | 'warning' | 'danger' | 'info'> = {
+    competitor: 'danger',
+    sensitive: 'warning',
+    political: 'danger',
+    custom: 'info'
+  }
+  return colorMap[category] || 'info'
+}
+
+const getStrategyLabel = (strategy: string) => {
+  const opt = WORD_STRATEGY_OPTIONS.find(o => o.value === strategy)
+  return opt?.label || strategy
+}
+
+const loadWords = async () => {
+  loading.value = true
+  try {
+    const res = await listForbiddenWords({
+      category: filterCategory.value || undefined
+    })
+    words.value = res.data || []
+  } catch (error) {
+    ElMessage.error('加载禁词列表失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+const handleCreate = () => {
+  isEdit.value = false
+  currentEditId.value = ''
+  formData.value = defaultFormData()
+  dialogVisible.value = true
+}
+
+const handleEdit = (row: ForbiddenWord) => {
+  isEdit.value = true
+  currentEditId.value = row.id
+  formData.value = {
+    word: row.word,
+    category: row.category,
+    strategy: row.strategy,
+    replacement: row.replacement || '',
+    fallback_message: row.fallback_message || '',
+    is_enabled: row.is_enabled
+  }
+  dialogVisible.value = true
+}
+
+const handleDelete = async (row: ForbiddenWord) => {
+  try {
+    await ElMessageBox.confirm('确定要删除该禁词吗？', '确认删除', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'warning'
+    })
+    await deleteForbiddenWord(row.id)
+    ElMessage.success('删除成功')
+    loadWords()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('删除失败')
+    }
+  }
+}
+
+const handleToggleEnabled = async (row: ForbiddenWord) => {
+  try {
+    await updateForbiddenWord(row.id, { is_enabled: row.is_enabled })
+    ElMessage.success(row.is_enabled ? '已启用' : '已禁用')
+  } catch (error) {
+    row.is_enabled = !row.is_enabled
+    ElMessage.error('操作失败')
+  }
+}
+
+const handleSubmit = async () => {
+  try {
+    await formRef.value.validate()
+  } catch {
+    return
+  }
+
+  submitting.value = true
+  try {
+    if (isEdit.value) {
+      const updateData: ForbiddenWordUpdate = {
+        word: formData.value.word,
+        category: formData.value.category,
+        strategy: formData.value.strategy,
+        replacement: formData.value.replacement,
+        fallback_message: formData.value.fallback_message,
+        is_enabled: formData.value.is_enabled
+      }
+      await updateForbiddenWord(currentEditId.value, updateData)
+      ElMessage.success('保存成功')
+    } else {
+      await createForbiddenWord(formData.value)
+      ElMessage.success('添加成功')
+    }
+    dialogVisible.value = false
+    loadWords()
+  } catch (error) {
+    ElMessage.error(isEdit.value ? '保存失败' : '添加失败')
+  } finally {
+    submitting.value = false
+  }
+}
+
+const handleBatchImport = async () => {
+  const wordList = batchForm.value.words
+    .split('\n')
+    .map(w => w.trim())
+    .filter(w => w.length > 0)
+
+  if (wordList.length === 0) {
+    ElMessage.warning('请输入要导入的禁词')
+    return
+  }
+
+  batchSubmitting.value = true
+  let successCount = 0
+  let failCount = 0
+
+  try {
+    for (const word of wordList) {
+      try {
+        await createForbiddenWord({
+          word,
+          category: batchForm.value.category as any,
+          strategy: batchForm.value.strategy as any,
+          is_enabled: true
+        })
+        successCount++
+      } catch {
+        failCount++
+      }
+    }
+
+    if (successCount > 0) {
+      ElMessage.success(`成功导入 ${successCount} 个禁词${failCount > 0 ? `，${failCount} 个失败` : ''}`)
+      showBatchImport.value = false
+      batchForm.value.words = ''
+      loadWords()
+    } else {
+      ElMessage.error('导入失败')
+    }
+  } finally {
+    batchSubmitting.value = false
+  }
+}
+
+watch(filterCategory, () => {
+  loadWords()
+})
+
+onMounted(() => {
+  loadWords()
+})
+</script>
+
+<style scoped>
+.forbidden-words-tab {
+  min-height: 300px;
+}
+
+.tab-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  margin-bottom: 16px;
+  flex-wrap: wrap;
+  gap: 12px;
+}
+
+.filter-section {
+  display: flex;
+  gap: 12px;
+}
+
+.action-section {
+  display: flex;
+  gap: 12px;
+}
+
+.slide-fade-enter-active {
+  transition: all 0.3s ease-out;
+}
+
+.slide-fade-leave-active {
+  transition: all 0.2s cubic-bezier(1, 0.5, 0.8, 1);
+}
+
+.slide-fade-enter-from,
+.slide-fade-leave-to {
+  transform: translateX(20px);
+  opacity: 0;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/guardrail/index.vue b/ai-service-admin/src/views/admin/guardrail/index.vue
new file mode 100644
index 0000000..cef661d
--- /dev/null
+++ b/ai-service-admin/src/views/admin/guardrail/index.vue
@@ -0,0 +1,67 @@
+<template>
+  <div class="guardrail-page">
+    <div class="page-header">
+      <div class="header-content">
+        <div class="title-section">
+          <h1 class="page-title">输出护栏管理</h1>
+          <p class="page-desc">配置禁词和行为规则，确保 AI 输出符合合规要求。</p>
+        </div>
+      </div>
+    </div>
+
+    <el-card shadow="hover">
+      <el-tabs v-model="activeTab">
+        <el-tab-pane label="禁词管理" name="forbidden-words">
+          <forbidden-words-tab />
+        </el-tab-pane>
+        <el-tab-pane label="行为规则" name="behavior-rules">
+          <behavior-rules-tab />
+        </el-tab-pane>
+      </el-tabs>
+    </el-card>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref } from 'vue'
+import ForbiddenWordsTab from './components/ForbiddenWordsTab.vue'
+import BehaviorRulesTab from './components/BehaviorRulesTab.vue'
+
+const activeTab = ref('forbidden-words')
+</script>
+
+<style scoped>
+.guardrail-page {
+  padding: 24px;
+}
+
+.page-header {
+  margin-bottom: 24px;
+}
+
+.header-content {
+  display: flex;
+  justify-content: space-between;
+  align-items: flex-start;
+  gap: 20px;
+  flex-wrap: wrap;
+}
+
+.title-section {
+  flex: 1;
+  min-width: 300px;
+}
+
+.page-title {
+  margin: 0 0 8px 0;
+  font-size: 24px;
+  font-weight: 700;
+  color: var(--el-text-color-primary);
+}
+
+.page-desc {
+  margin: 0;
+  font-size: 14px;
+  color: var(--el-text-color-secondary);
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/intent-rule/components/KeywordInput.vue b/ai-service-admin/src/views/admin/intent-rule/components/KeywordInput.vue
new file mode 100644
index 0000000..3917cc7
--- /dev/null
+++ b/ai-service-admin/src/views/admin/intent-rule/components/KeywordInput.vue
@@ -0,0 +1,87 @@
+<template>
+  <div class="keyword-input">
+    <el-tag
+      v-for="(keyword, index) in modelValue"
+      :key="index"
+      closable
+      type="info"
+      size="small"
+      @close="handleRemove(index)"
+      class="keyword-tag"
+    >
+      {{ keyword }}
+    </el-tag>
+    <el-input
+      v-model="inputValue"
+      :placeholder="placeholder"
+      size="small"
+      @keyup.enter="handleAdd"
+      @blur="handleAdd"
+      class="input-field"
+    />
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref } from 'vue'
+
+const props = defineProps<{
+  modelValue: string[]
+  placeholder?: string
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:modelValue', value: string[]): void
+}>()
+
+const inputValue = ref('')
+
+const handleAdd = () => {
+  const value = inputValue.value.trim()
+  if (value && !props.modelValue.includes(value)) {
+    emit('update:modelValue', [...props.modelValue, value])
+  }
+  inputValue.value = ''
+}
+
+const handleRemove = (index: number) => {
+  const newValue = [...props.modelValue]
+  newValue.splice(index, 1)
+  emit('update:modelValue', newValue)
+}
+</script>
+
+<style scoped>
+.keyword-input {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+  gap: 6px;
+  padding: 8px;
+  border: 1px solid var(--el-border-color);
+  border-radius: 4px;
+  min-height: 40px;
+}
+
+.keyword-input:focus-within {
+  border-color: var(--el-color-primary);
+}
+
+.keyword-tag {
+  margin: 0;
+}
+
+.input-field {
+  width: 120px;
+  flex-shrink: 0;
+}
+
+.input-field :deep(.el-input__wrapper) {
+  box-shadow: none;
+  padding: 0 4px;
+}
+
+.input-field :deep(.el-input__wrapper):focus-within {
+  box-shadow: none;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/intent-rule/components/PatternInput.vue b/ai-service-admin/src/views/admin/intent-rule/components/PatternInput.vue
new file mode 100644
index 0000000..8807b3f
--- /dev/null
+++ b/ai-service-admin/src/views/admin/intent-rule/components/PatternInput.vue
@@ -0,0 +1,143 @@
+<template>
+  <div class="pattern-input">
+    <div
+      v-for="(pattern, index) in modelValue"
+      :key="index"
+      class="pattern-item"
+    >
+      <code class="pattern-code">{{ pattern }}</code>
+      <el-button
+        type="danger"
+        size="small"
+        link
+        @click="handleRemove(index)"
+      >
+        <el-icon><Close /></el-icon>
+      </el-button>
+    </div>
+    <div class="input-row">
+      <el-input
+        v-model="inputValue"
+        :placeholder="placeholder"
+        size="small"
+        @keyup.enter="handleAdd"
+        class="input-field"
+      />
+      <el-button type="primary" size="small" @click="handleAdd">添加</el-button>
+    </div>
+    <transition name="fade">
+      <div v-if="errorMessage" class="error-tip">
+        <el-icon><WarningFilled /></el-icon>
+        {{ errorMessage }}
+      </div>
+    </transition>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref } from 'vue'
+import { Close, WarningFilled } from '@element-plus/icons-vue'
+
+const props = defineProps<{
+  modelValue: string[]
+  placeholder?: string
+}>()
+
+const emit = defineEmits<{
+  (e: 'update:modelValue', value: string[]): void
+}>()
+
+const inputValue = ref('')
+const errorMessage = ref('')
+
+const validateRegex = (pattern: string): boolean => {
+  try {
+    new RegExp(pattern)
+    return true
+  } catch {
+    return false
+  }
+}
+
+const handleAdd = () => {
+  const value = inputValue.value.trim()
+  if (!value) return
+
+  if (!validateRegex(value)) {
+    errorMessage.value = '无效的正则表达式'
+    return
+  }
+
+  errorMessage.value = ''
+
+  if (!props.modelValue.includes(value)) {
+    emit('update:modelValue', [...props.modelValue, value])
+  }
+  inputValue.value = ''
+}
+
+const handleRemove = (index: number) => {
+  const newValue = [...props.modelValue]
+  newValue.splice(index, 1)
+  emit('update:modelValue', newValue)
+}
+</script>
+
+<style scoped>
+.pattern-input {
+  padding: 8px;
+  border: 1px solid var(--el-border-color);
+  border-radius: 4px;
+  min-height: 60px;
+}
+
+.pattern-input:focus-within {
+  border-color: var(--el-color-primary);
+}
+
+.pattern-item {
+  display: flex;
+  align-items: center;
+  justify-content: space-between;
+  padding: 4px 8px;
+  margin-bottom: 6px;
+  background-color: var(--el-fill-color-light);
+  border-radius: 4px;
+}
+
+.pattern-code {
+  font-family: 'Monaco', 'Menlo', 'Ubuntu Mono', monospace;
+  font-size: 12px;
+  color: var(--el-color-primary);
+  word-break: break-all;
+}
+
+.input-row {
+  display: flex;
+  gap: 8px;
+  margin-top: 8px;
+}
+
+.input-field {
+  flex: 1;
+}
+
+.error-tip {
+  display: flex;
+  align-items: center;
+  gap: 4px;
+  margin-top: 6px;
+  font-size: 12px;
+  color: var(--el-color-danger);
+}
+
+.fade-enter-active,
+.fade-leave-active {
+  transition: opacity 0.2s ease;
+}
+
+.fade-enter-from,
+.fade-leave-to {
+  opacity: 0;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/intent-rule/index.vue b/ai-service-admin/src/views/admin/intent-rule/index.vue
new file mode 100644
index 0000000..f6498e9
--- /dev/null
+++ b/ai-service-admin/src/views/admin/intent-rule/index.vue
@@ -0,0 +1,457 @@
+<template>
+  <div class="intent-rule-page">
+    <div class="page-header">
+      <div class="header-content">
+        <div class="title-section">
+          <h1 class="page-title">意图规则管理</h1>
+          <p class="page-desc">配置意图识别规则，让特定问题走固定回复或话术流程。</p>
+        </div>
+        <div class="header-actions">
+          <el-select v-model="filterResponseType" placeholder="按响应类型筛选" clearable style="width: 150px;">
+            <el-option v-for="opt in RESPONSE_TYPE_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+          <el-button type="primary" @click="handleCreate">
+            <el-icon><Plus /></el-icon>
+            新建规则
+          </el-button>
+        </div>
+      </div>
+    </div>
+
+    <el-card shadow="hover" class="rule-card" v-loading="loading">
+      <el-table :data="rules" stripe style="width: 100%">
+        <el-table-column prop="name" label="意图名称" min-width="150" />
+        <el-table-column prop="keywords" label="关键词" min-width="180">
+          <template #default="{ row }">
+            <div class="keyword-tags">
+              <el-tag
+                v-for="(kw, idx) in row.keywords?.slice(0, 3)"
+                :key="idx"
+                size="small"
+                type="info"
+                style="margin-right: 4px; margin-bottom: 4px;"
+              >
+                {{ kw }}
+              </el-tag>
+              <span v-if="row.keywords?.length > 3" class="more-tag">
+                +{{ row.keywords.length - 3 }}
+              </span>
+            </div>
+          </template>
+        </el-table-column>
+        <el-table-column prop="response_type" label="响应类型" width="120">
+          <template #default="{ row }">
+            <el-tag :type="getResponseTagType(row.response_type)" size="small">
+              {{ getResponseLabel(row.response_type) }}
+            </el-tag>
+          </template>
+        </el-table-column>
+        <el-table-column prop="priority" label="优先级" width="80" sortable />
+        <el-table-column prop="hit_count" label="命中次数" width="100" sortable />
+        <el-table-column prop="is_enabled" label="状态" width="80">
+          <template #default="{ row }">
+            <el-switch
+              v-model="row.is_enabled"
+              @change="handleToggleEnabled(row)"
+              active-color="#67C23A"
+            />
+          </template>
+        </el-table-column>
+        <el-table-column label="操作" width="160" fixed="right">
+          <template #default="{ row }">
+            <el-button type="primary" link size="small" @click="handleEdit(row)">
+              <el-icon><Edit /></el-icon>
+              编辑
+            </el-button>
+            <el-button type="danger" link size="small" @click="handleDelete(row)">
+              <el-icon><Delete /></el-icon>
+              删除
+            </el-button>
+          </template>
+        </el-table-column>
+      </el-table>
+    </el-card>
+
+    <el-dialog
+      v-model="dialogVisible"
+      :title="isEdit ? '编辑规则' : '新建规则'"
+      width="700px"
+      :close-on-click-modal="false"
+      destroy-on-close
+    >
+      <el-form :model="formData" :rules="formRules" ref="formRef" label-width="100px">
+        <el-row :gutter="20">
+          <el-col :span="12">
+            <el-form-item label="意图名称" prop="name">
+              <el-input v-model="formData.name" placeholder="请输入意图名称" />
+            </el-form-item>
+          </el-col>
+          <el-col :span="12">
+            <el-form-item label="优先级" prop="priority">
+              <el-input-number v-model="formData.priority" :min="1" :max="100" style="width: 100%;" />
+            </el-form-item>
+          </el-col>
+        </el-row>
+
+        <el-form-item label="关键词">
+          <keyword-input v-model="formData.keywords" placeholder="输入关键词后按回车添加" />
+        </el-form-item>
+
+        <el-form-item label="正则表达式">
+          <pattern-input v-model="formData.patterns" placeholder="输入正则表达式后按回车添加" />
+        </el-form-item>
+
+        <el-form-item label="响应类型" prop="response_type">
+          <el-radio-group v-model="formData.response_type" @change="handleResponseTypeChange">
+            <el-radio-button
+              v-for="opt in RESPONSE_TYPE_OPTIONS"
+              :key="opt.value"
+              :value="opt.value"
+            >
+              {{ opt.label }}
+            </el-radio-button>
+          </el-radio-group>
+        </el-form-item>
+
+        <transition name="slide-fade" mode="out-in">
+          <div v-if="formData.response_type === 'fixed'" key="fixed">
+            <el-form-item label="固定回复" prop="fixed_reply">
+              <el-input
+                v-model="formData.fixed_reply"
+                type="textarea"
+                :rows="4"
+                placeholder="请输入固定回复内容"
+              />
+            </el-form-item>
+          </div>
+          <div v-else-if="formData.response_type === 'rag'" key="rag">
+            <el-form-item label="知识库" prop="target_kb_ids">
+              <el-select
+                v-model="formData.target_kb_ids"
+                multiple
+                placeholder="请选择知识库"
+                style="width: 100%;"
+              >
+                <el-option
+                  v-for="kb in knowledgeBases"
+                  :key="kb.id"
+                  :label="kb.name"
+                  :value="kb.id"
+                />
+              </el-select>
+            </el-form-item>
+          </div>
+          <div v-else-if="formData.response_type === 'flow'" key="flow">
+            <el-form-item label="话术流程" prop="flow_id">
+              <el-select v-model="formData.flow_id" placeholder="请选择话术流程" style="width: 100%;">
+                <el-option
+                  v-for="flow in scriptFlows"
+                  :key="flow.id"
+                  :label="flow.name"
+                  :value="flow.id"
+                />
+              </el-select>
+            </el-form-item>
+          </div>
+          <div v-else-if="formData.response_type === 'transfer'" key="transfer">
+            <el-form-item label="转人工话术" prop="transfer_message">
+              <el-input
+                v-model="formData.transfer_message"
+                type="textarea"
+                :rows="3"
+                placeholder="请输入转人工时的提示话术"
+              />
+            </el-form-item>
+          </div>
+        </transition>
+      </el-form>
+      <template #footer>
+        <el-button @click="dialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="handleSubmit">
+          {{ isEdit ? '保存' : '创建' }}
+        </el-button>
+      </template>
+    </el-dialog>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref, onMounted, watch } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Plus, Edit, Delete } from '@element-plus/icons-vue'
+import {
+  listIntentRules,
+  createIntentRule,
+  updateIntentRule,
+  deleteIntentRule
+} from '@/api/intent-rule'
+import { listKnowledgeBases } from '@/api/knowledge-base'
+import { listScriptFlows } from '@/api/script-flow'
+import { RESPONSE_TYPE_OPTIONS, RESPONSE_TYPE_MAP } from '@/types/intent-rule'
+import type { IntentRule, IntentRuleCreate, IntentRuleUpdate } from '@/types/intent-rule'
+import type { KnowledgeBase } from '@/types/knowledge-base'
+import type { ScriptFlow } from '@/types/script-flow'
+import KeywordInput from './components/KeywordInput.vue'
+import PatternInput from './components/PatternInput.vue'
+
+const loading = ref(false)
+const rules = ref<IntentRule[]>([])
+const knowledgeBases = ref<KnowledgeBase[]>([])
+const scriptFlows = ref<ScriptFlow[]>([])
+const filterResponseType = ref('')
+const dialogVisible = ref(false)
+const isEdit = ref(false)
+const submitting = ref(false)
+const formRef = ref()
+const currentEditId = ref('')
+
+const defaultFormData = (): IntentRuleCreate => ({
+  name: '',
+  keywords: [],
+  patterns: [],
+  response_type: 'fixed',
+  priority: 50,
+  fixed_reply: '',
+  target_kb_ids: [],
+  flow_id: '',
+  transfer_message: '',
+  is_enabled: true
+})
+
+const formData = ref<IntentRuleCreate>(defaultFormData())
+
+const formRules = {
+  name: [{ required: true, message: '请输入意图名称', trigger: 'blur' }],
+  response_type: [{ required: true, message: '请选择响应类型', trigger: 'change' }],
+  priority: [{ required: true, message: '请设置优先级', trigger: 'blur' }]
+}
+
+const getResponseLabel = (type: string) => {
+  return RESPONSE_TYPE_MAP[type]?.label || type
+}
+
+const getResponseTagType = (type: string): '' | 'success' | 'warning' | 'danger' | 'info' => {
+  const colorMap: Record<string, '' | 'success' | 'warning' | 'danger' | 'info'> = {
+    fixed: 'primary',
+    rag: 'success',
+    flow: 'warning',
+    transfer: 'danger'
+  }
+  return colorMap[type] || ''
+}
+
+const loadRules = async () => {
+  loading.value = true
+  try {
+    const res = await listIntentRules({
+      response_type: filterResponseType.value || undefined
+    })
+    rules.value = res.data || []
+  } catch (error) {
+    ElMessage.error('加载规则列表失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+const loadKnowledgeBases = async () => {
+  try {
+    const res = await listKnowledgeBases({ is_enabled: true })
+    knowledgeBases.value = res.data || []
+  } catch (error) {
+    console.error('加载知识库列表失败', error)
+  }
+}
+
+const loadScriptFlows = async () => {
+  try {
+    const res = await listScriptFlows({ is_enabled: true })
+    scriptFlows.value = res.data || []
+  } catch (error) {
+    console.error('加载话术流程列表失败', error)
+  }
+}
+
+const handleCreate = () => {
+  isEdit.value = false
+  currentEditId.value = ''
+  formData.value = defaultFormData()
+  dialogVisible.value = true
+}
+
+const handleEdit = (row: IntentRule) => {
+  isEdit.value = true
+  currentEditId.value = row.id
+  formData.value = {
+    name: row.name,
+    keywords: row.keywords || [],
+    patterns: row.patterns || [],
+    response_type: row.response_type,
+    priority: row.priority,
+    fixed_reply: row.fixed_reply || '',
+    target_kb_ids: row.target_kb_ids || [],
+    flow_id: row.flow_id || '',
+    transfer_message: row.transfer_message || '',
+    is_enabled: row.is_enabled
+  }
+  dialogVisible.value = true
+}
+
+const handleDelete = async (row: IntentRule) => {
+  try {
+    await ElMessageBox.confirm('确定要删除该规则吗？', '确认删除', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'warning'
+    })
+    await deleteIntentRule(row.id)
+    ElMessage.success('删除成功')
+    loadRules()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('删除失败')
+    }
+  }
+}
+
+const handleToggleEnabled = async (row: IntentRule) => {
+  try {
+    await updateIntentRule(row.id, { is_enabled: row.is_enabled })
+    ElMessage.success(row.is_enabled ? '已启用' : '已禁用')
+  } catch (error) {
+    row.is_enabled = !row.is_enabled
+    ElMessage.error('操作失败')
+  }
+}
+
+const handleResponseTypeChange = () => {
+  formData.value.fixed_reply = ''
+  formData.value.target_kb_ids = []
+  formData.value.flow_id = ''
+  formData.value.transfer_message = ''
+}
+
+const handleSubmit = async () => {
+  try {
+    await formRef.value.validate()
+  } catch {
+    return
+  }
+
+  submitting.value = true
+  try {
+    if (isEdit.value) {
+      const updateData: IntentRuleUpdate = {
+        name: formData.value.name,
+        keywords: formData.value.keywords,
+        patterns: formData.value.patterns,
+        response_type: formData.value.response_type,
+        priority: formData.value.priority,
+        is_enabled: formData.value.is_enabled
+      }
+      if (formData.value.response_type === 'fixed') {
+        updateData.fixed_reply = formData.value.fixed_reply
+      } else if (formData.value.response_type === 'rag') {
+        updateData.target_kb_ids = formData.value.target_kb_ids
+      } else if (formData.value.response_type === 'flow') {
+        updateData.flow_id = formData.value.flow_id
+      } else if (formData.value.response_type === 'transfer') {
+        updateData.transfer_message = formData.value.transfer_message
+      }
+      await updateIntentRule(currentEditId.value, updateData)
+      ElMessage.success('保存成功')
+    } else {
+      await createIntentRule(formData.value)
+      ElMessage.success('创建成功')
+    }
+    dialogVisible.value = false
+    loadRules()
+  } catch (error) {
+    ElMessage.error(isEdit.value ? '保存失败' : '创建失败')
+  } finally {
+    submitting.value = false
+  }
+}
+
+watch(filterResponseType, () => {
+  loadRules()
+})
+
+onMounted(() => {
+  loadRules()
+  loadKnowledgeBases()
+  loadScriptFlows()
+})
+</script>
+
+<style scoped>
+.intent-rule-page {
+  padding: 24px;
+}
+
+.page-header {
+  margin-bottom: 24px;
+}
+
+.header-content {
+  display: flex;
+  justify-content: space-between;
+  align-items: flex-start;
+  gap: 20px;
+  flex-wrap: wrap;
+}
+
+.title-section {
+  flex: 1;
+  min-width: 300px;
+}
+
+.page-title {
+  margin: 0 0 8px 0;
+  font-size: 24px;
+  font-weight: 700;
+  color: var(--el-text-color-primary);
+}
+
+.page-desc {
+  margin: 0;
+  font-size: 14px;
+  color: var(--el-text-color-secondary);
+}
+
+.header-actions {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+}
+
+.rule-card {
+  border-radius: 8px;
+}
+
+.keyword-tags {
+  display: flex;
+  flex-wrap: wrap;
+  align-items: center;
+}
+
+.more-tag {
+  font-size: 12px;
+  color: var(--el-text-color-secondary);
+  margin-left: 4px;
+}
+
+.slide-fade-enter-active {
+  transition: all 0.3s ease-out;
+}
+
+.slide-fade-leave-active {
+  transition: all 0.2s cubic-bezier(1, 0.5, 0.8, 1);
+}
+
+.slide-fade-enter-from,
+.slide-fade-leave-to {
+  transform: translateX(20px);
+  opacity: 0;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/knowledge-base/components/DocumentList.vue b/ai-service-admin/src/views/admin/knowledge-base/components/DocumentList.vue
new file mode 100644
index 0000000..2729a65
--- /dev/null
+++ b/ai-service-admin/src/views/admin/knowledge-base/components/DocumentList.vue
@@ -0,0 +1,248 @@
+<template>
+  <div class="document-list">
+    <div class="list-header">
+      <el-upload
+        ref="uploadRef"
+        :action="uploadUrl"
+        :headers="uploadHeaders"
+        :data="{ kb_id: kbId }"
+        :show-file-list="false"
+        :before-upload="beforeUpload"
+        :on-success="handleUploadSuccess"
+        :on-error="handleUploadError"
+        accept=".txt,.md,.pdf,.doc,.docx,.xls,.xlsx"
+      >
+        <el-button type="primary">
+          <el-icon><Upload /></el-icon>
+          上传文档
+        </el-button>
+      </el-upload>
+    </div>
+
+    <el-table :data="documents" v-loading="loading" stripe>
+      <el-table-column prop="fileName" label="文件名" min-width="200" />
+      <el-table-column prop="status" label="状态" width="120">
+        <template #default="{ row }">
+          <el-tag :type="getStatusType(row.status)" size="small">
+            {{ getStatusLabel(row.status) }}
+          </el-tag>
+        </template>
+      </el-table-column>
+      <el-table-column prop="createdAt" label="上传时间" width="180">
+        <template #default="{ row }">
+          {{ formatDate(row.createdAt) }}
+        </template>
+      </el-table-column>
+      <el-table-column label="操作" width="120">
+        <template #default="{ row }">
+          <el-button type="danger" link size="small" @click="handleDelete(row)">
+            删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+
+    <div class="pagination-wrapper" v-if="pagination.total > 0">
+      <el-pagination
+        v-model:current-page="currentPage"
+        :page-size="pagination.pageSize"
+        :total="pagination.total"
+        layout="total, prev, pager, next"
+        @current-change="loadDocuments"
+      />
+    </div>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref, onMounted, computed } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Upload } from '@element-plus/icons-vue'
+import { listDocuments, deleteDocument, getIndexJob } from '@/api/knowledge-base'
+import type { Document, IndexJob } from '@/types/knowledge-base'
+import { useTenantStore } from '@/stores/tenant'
+
+const props = defineProps<{
+  kbId: string
+}>()
+
+const emit = defineEmits<{
+  (e: 'upload-success'): void
+}>()
+
+const tenantStore = useTenantStore()
+const loading = ref(false)
+const documents = ref<Document[]>([])
+const currentPage = ref(1)
+const pagination = ref({
+  page: 1,
+  pageSize: 20,
+  total: 0,
+  totalPages: 0
+})
+
+const uploadUrl = computed(() => {
+  const baseUrl = import.meta.env.VITE_API_BASE_URL || ''
+  return `${baseUrl}/admin/kb/documents`
+})
+
+const uploadHeaders = computed(() => ({
+  'X-Tenant-Id': tenantStore.currentTenantId
+}))
+
+const getStatusType = (status: string): '' | 'success' | 'warning' | 'danger' | 'info' => {
+  const typeMap: Record<string, '' | 'success' | 'warning' | 'danger' | 'info'> = {
+    pending: 'info',
+    processing: 'warning',
+    completed: 'success',
+    failed: 'danger'
+  }
+  return typeMap[status] || 'info'
+}
+
+const getStatusLabel = (status: string) => {
+  const labelMap: Record<string, string> = {
+    pending: '待处理',
+    processing: '处理中',
+    completed: '已完成',
+    failed: '失败'
+  }
+  return labelMap[status] || status
+}
+
+const formatDate = (dateStr: string) => {
+  if (!dateStr) return ''
+  const date = new Date(dateStr)
+  return date.toLocaleString('zh-CN', {
+    year: 'numeric',
+    month: '2-digit',
+    day: '2-digit',
+    hour: '2-digit',
+    minute: '2-digit'
+  })
+}
+
+const loadDocuments = async () => {
+  loading.value = true
+  try {
+    const res = await listDocuments({
+      kb_id: props.kbId,
+      page: currentPage.value,
+      page_size: pagination.value.pageSize
+    })
+    documents.value = res.data || []
+    pagination.value = res.pagination
+  } catch (error) {
+    ElMessage.error('加载文档列表失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+const beforeUpload = (file: File) => {
+  const allowedTypes = [
+    'text/plain',
+    'text/markdown',
+    'application/pdf',
+    'application/msword',
+    'application/vnd.openxmlformats-officedocument.wordprocessingml.document',
+    'application/vnd.ms-excel',
+    'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet'
+  ]
+  const allowedExtensions = ['.txt', '.md', '.pdf', '.doc', '.docx', '.xls', '.xlsx']
+  const ext = '.' + file.name.split('.').pop()?.toLowerCase()
+
+  if (!allowedExtensions.includes(ext)) {
+    ElMessage.error('不支持的文件格式')
+    return false
+  }
+
+  const maxSize = 50 * 1024 * 1024
+  if (file.size > maxSize) {
+    ElMessage.error('文件大小不能超过 50MB')
+    return false
+  }
+
+  return true
+}
+
+const handleUploadSuccess = (response: any) => {
+  if (response.jobId) {
+    ElMessage.success('文档上传成功，正在处理中...')
+    emit('upload-success')
+    loadDocuments()
+    pollJobStatus(response.jobId)
+  } else {
+    ElMessage.error('上传失败')
+  }
+}
+
+const handleUploadError = () => {
+  ElMessage.error('上传失败，请重试')
+}
+
+const pollJobStatus = async (jobId: string) => {
+  const maxPolls = 60
+  let pollCount = 0
+
+  const poll = async () => {
+    if (pollCount >= maxPolls) return
+    pollCount++
+
+    try {
+      const job: IndexJob = await getIndexJob(jobId)
+      if (job.status === 'completed') {
+        ElMessage.success('文档处理完成')
+        loadDocuments()
+      } else if (job.status === 'failed') {
+        ElMessage.error(`文档处理失败: ${job.errorMsg || '未知错误'}`)
+        loadDocuments()
+      } else {
+        setTimeout(poll, 3000)
+      }
+    } catch (error) {
+      console.error('轮询任务状态失败', error)
+    }
+  }
+
+  setTimeout(poll, 2000)
+}
+
+const handleDelete = async (row: Document) => {
+  try {
+    await ElMessageBox.confirm('确定要删除该文档吗？', '确认删除', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'warning'
+    })
+    await deleteDocument(row.docId)
+    ElMessage.success('删除成功')
+    loadDocuments()
+    emit('upload-success')
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('删除失败')
+    }
+  }
+}
+
+onMounted(() => {
+  loadDocuments()
+})
+</script>
+
+<style scoped>
+.document-list {
+  padding: 0 16px;
+}
+
+.list-header {
+  margin-bottom: 16px;
+}
+
+.pagination-wrapper {
+  margin-top: 16px;
+  display: flex;
+  justify-content: flex-end;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/knowledge-base/index.vue b/ai-service-admin/src/views/admin/knowledge-base/index.vue
new file mode 100644
index 0000000..4d06e23
--- /dev/null
+++ b/ai-service-admin/src/views/admin/knowledge-base/index.vue
@@ -0,0 +1,392 @@
+<template>
+  <div class="knowledge-base-page">
+    <div class="page-header">
+      <div class="header-content">
+        <div class="title-section">
+          <h1 class="page-title">知识库管理</h1>
+          <p class="page-desc">创建和管理多个知识库，按类型分类管理文档。</p>
+        </div>
+        <div class="header-actions">
+          <el-select v-model="filterType" placeholder="按类型筛选" clearable style="width: 140px;">
+            <el-option v-for="opt in KB_TYPE_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+          <el-button type="primary" @click="handleCreate">
+            <el-icon><Plus /></el-icon>
+            新建知识库
+          </el-button>
+        </div>
+      </div>
+    </div>
+
+    <div class="kb-grid" v-loading="loading">
+      <el-row :gutter="20">
+        <el-col :xs="24" :sm="12" :md="8" :lg="6" v-for="kb in knowledgeBases" :key="kb.id">
+          <el-card shadow="hover" class="kb-card" @click="handleViewKb(kb)">
+            <div class="kb-header">
+              <div class="kb-type-badge" :style="{ backgroundColor: getTypeColor(kb.kbType) }">
+                {{ getTypeLabel(kb.kbType) }}
+              </div>
+              <el-switch
+                v-model="kb.isEnabled"
+                @click.stop
+                @change="handleToggleEnabled(kb)"
+                size="small"
+              />
+            </div>
+            <h3 class="kb-name">{{ kb.name }}</h3>
+            <p class="kb-desc">{{ kb.description || '暂无描述' }}</p>
+            <div class="kb-stats">
+              <div class="stat-item">
+                <el-icon><Document /></el-icon>
+                <span>{{ kb.docCount }} 文档</span>
+              </div>
+              <div class="stat-item">
+                <el-icon><Rank /></el-icon>
+                <span>优先级 {{ kb.priority }}</span>
+              </div>
+            </div>
+            <div class="kb-actions" @click.stop>
+              <el-button type="primary" link size="small" @click="handleEdit(kb)">
+                <el-icon><Edit /></el-icon>
+                编辑
+              </el-button>
+              <el-button type="danger" link size="small" @click="handleDelete(kb)">
+                <el-icon><Delete /></el-icon>
+                删除
+              </el-button>
+            </div>
+          </el-card>
+        </el-col>
+      </el-row>
+      <el-empty v-if="!loading && knowledgeBases.length === 0" description="暂无知识库" />
+    </div>
+
+    <el-dialog
+      v-model="dialogVisible"
+      :title="isEdit ? '编辑知识库' : '新建知识库'"
+      width="500px"
+      :close-on-click-modal="false"
+      destroy-on-close
+    >
+      <el-form :model="formData" :rules="formRules" ref="formRef" label-width="80px">
+        <el-form-item label="名称" prop="name">
+          <el-input v-model="formData.name" placeholder="请输入知识库名称" />
+        </el-form-item>
+        <el-form-item label="类型" prop="kb_type">
+          <el-select v-model="formData.kb_type" placeholder="请选择类型" style="width: 100%;">
+            <el-option v-for="opt in KB_TYPE_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="描述">
+          <el-input v-model="formData.description" type="textarea" :rows="3" placeholder="请输入描述（可选）" />
+        </el-form-item>
+        <el-form-item label="优先级">
+          <el-input-number v-model="formData.priority" :min="1" :max="100" style="width: 100%;" />
+        </el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click="dialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="handleSubmit">
+          {{ isEdit ? '保存' : '创建' }}
+        </el-button>
+      </template>
+    </el-dialog>
+
+    <el-drawer
+      v-model="documentDrawer"
+      :title="currentKb?.name || '文档管理'"
+      size="70%"
+      destroy-on-close
+    >
+      <document-list
+        v-if="currentKb"
+        :kb-id="currentKb.id"
+        @upload-success="handleUploadSuccess"
+      />
+    </el-drawer>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref, onMounted, watch } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Plus, Edit, Delete, Document, Rank } from '@element-plus/icons-vue'
+import {
+  listKnowledgeBases,
+  createKnowledgeBase,
+  updateKnowledgeBase,
+  deleteKnowledgeBase
+} from '@/api/knowledge-base'
+import { KB_TYPE_OPTIONS, KB_TYPE_MAP } from '@/types/knowledge-base'
+import type { KnowledgeBase, KnowledgeBaseCreate, KnowledgeBaseUpdate } from '@/types/knowledge-base'
+import DocumentList from './components/DocumentList.vue'
+
+const loading = ref(false)
+const knowledgeBases = ref<KnowledgeBase[]>([])
+const filterType = ref('')
+const dialogVisible = ref(false)
+const documentDrawer = ref(false)
+const isEdit = ref(false)
+const submitting = ref(false)
+const formRef = ref()
+const currentKb = ref<KnowledgeBase | null>(null)
+const currentEditId = ref('')
+
+const defaultFormData = (): KnowledgeBaseCreate => ({
+  name: '',
+  kb_type: 'general',
+  description: '',
+  priority: 50
+})
+
+const formData = ref<KnowledgeBaseCreate>(defaultFormData())
+
+const formRules = {
+  name: [{ required: true, message: '请输入知识库名称', trigger: 'blur' }],
+  kb_type: [{ required: true, message: '请选择类型', trigger: 'change' }]
+}
+
+const getTypeLabel = (type: string) => {
+  return KB_TYPE_MAP[type]?.label || type
+}
+
+const getTypeColor = (type: string) => {
+  const colorMap: Record<string, string> = {
+    product: '#409EFF',
+    faq: '#67C23A',
+    script: '#E6A23C',
+    policy: '#F56C6C',
+    general: '#909399'
+  }
+  return colorMap[type] || '#909399'
+}
+
+const loadKnowledgeBases = async () => {
+  loading.value = true
+  try {
+    const res = await listKnowledgeBases({
+      kb_type: filterType.value || undefined
+    })
+    knowledgeBases.value = res.data || []
+  } catch (error) {
+    ElMessage.error('加载知识库列表失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+const handleCreate = () => {
+  isEdit.value = false
+  currentEditId.value = ''
+  formData.value = defaultFormData()
+  dialogVisible.value = true
+}
+
+const handleEdit = (kb: KnowledgeBase) => {
+  isEdit.value = true
+  currentEditId.value = kb.id
+  formData.value = {
+    name: kb.name,
+    kb_type: kb.kbType as any,
+    description: kb.description || '',
+    priority: kb.priority
+  }
+  dialogVisible.value = true
+}
+
+const handleDelete = async (kb: KnowledgeBase) => {
+  try {
+    await ElMessageBox.confirm(
+      '删除知识库将同时删除所有关联文档和索引数据，确定要删除吗？',
+      '确认删除',
+      {
+        confirmButtonText: '确定',
+        cancelButtonText: '取消',
+        type: 'warning'
+      }
+    )
+    await deleteKnowledgeBase(kb.id)
+    ElMessage.success('删除成功')
+    loadKnowledgeBases()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('删除失败')
+    }
+  }
+}
+
+const handleToggleEnabled = async (kb: KnowledgeBase) => {
+  try {
+    await updateKnowledgeBase(kb.id, { is_enabled: kb.isEnabled })
+    ElMessage.success(kb.isEnabled ? '已启用' : '已禁用')
+  } catch (error) {
+    kb.isEnabled = !kb.isEnabled
+    ElMessage.error('操作失败')
+  }
+}
+
+const handleViewKb = (kb: KnowledgeBase) => {
+  currentKb.value = kb
+  documentDrawer.value = true
+}
+
+const handleSubmit = async () => {
+  try {
+    await formRef.value.validate()
+  } catch {
+    return
+  }
+
+  submitting.value = true
+  try {
+    if (isEdit.value) {
+      const updateData: KnowledgeBaseUpdate = {
+        name: formData.value.name,
+        kb_type: formData.value.kb_type,
+        description: formData.value.description,
+        priority: formData.value.priority
+      }
+      await updateKnowledgeBase(currentEditId.value, updateData)
+      ElMessage.success('保存成功')
+    } else {
+      await createKnowledgeBase(formData.value)
+      ElMessage.success('创建成功')
+    }
+    dialogVisible.value = false
+    loadKnowledgeBases()
+  } catch (error) {
+    ElMessage.error(isEdit.value ? '保存失败' : '创建失败')
+  } finally {
+    submitting.value = false
+  }
+}
+
+const handleUploadSuccess = () => {
+  loadKnowledgeBases()
+}
+
+watch(filterType, () => {
+  loadKnowledgeBases()
+})
+
+onMounted(() => {
+  loadKnowledgeBases()
+})
+</script>
+
+<style scoped>
+.knowledge-base-page {
+  padding: 24px;
+}
+
+.page-header {
+  margin-bottom: 24px;
+}
+
+.header-content {
+  display: flex;
+  justify-content: space-between;
+  align-items: flex-start;
+  gap: 20px;
+  flex-wrap: wrap;
+}
+
+.title-section {
+  flex: 1;
+  min-width: 300px;
+}
+
+.page-title {
+  margin: 0 0 8px 0;
+  font-size: 24px;
+  font-weight: 700;
+  color: var(--el-text-color-primary);
+}
+
+.page-desc {
+  margin: 0;
+  font-size: 14px;
+  color: var(--el-text-color-secondary);
+}
+
+.header-actions {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+}
+
+.kb-grid {
+  min-height: 200px;
+}
+
+.kb-card {
+  margin-bottom: 20px;
+  cursor: pointer;
+  transition: all 0.3s;
+}
+
+.kb-card:hover {
+  transform: translateY(-4px);
+}
+
+.kb-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  margin-bottom: 12px;
+}
+
+.kb-type-badge {
+  padding: 2px 8px;
+  border-radius: 4px;
+  font-size: 12px;
+  color: #fff;
+}
+
+.kb-name {
+  margin: 0 0 8px 0;
+  font-size: 16px;
+  font-weight: 600;
+  color: var(--el-text-color-primary);
+  overflow: hidden;
+  text-overflow: ellipsis;
+  white-space: nowrap;
+}
+
+.kb-desc {
+  margin: 0 0 16px 0;
+  font-size: 13px;
+  color: var(--el-text-color-secondary);
+  height: 40px;
+  overflow: hidden;
+  display: -webkit-box;
+  -webkit-line-clamp: 2;
+  -webkit-box-orient: vertical;
+}
+
+.kb-stats {
+  display: flex;
+  gap: 16px;
+  margin-bottom: 12px;
+  padding-top: 12px;
+  border-top: 1px solid var(--el-border-color-lighter);
+}
+
+.stat-item {
+  display: flex;
+  align-items: center;
+  gap: 4px;
+  font-size: 13px;
+  color: var(--el-text-color-regular);
+}
+
+.stat-item .el-icon {
+  color: var(--el-text-color-secondary);
+}
+
+.kb-actions {
+  display: flex;
+  justify-content: flex-end;
+  gap: 8px;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/prompt-template/components/TemplateDetail.vue b/ai-service-admin/src/views/admin/prompt-template/components/TemplateDetail.vue
new file mode 100644
index 0000000..2de6e8c
--- /dev/null
+++ b/ai-service-admin/src/views/admin/prompt-template/components/TemplateDetail.vue
@@ -0,0 +1,260 @@
+<template>
+  <div class="template-detail">
+    <div class="detail-section">
+      <div class="section-header">
+        <h3>基本信息</h3>
+      </div>
+      <el-descriptions :column="2" border>
+        <el-descriptions-item label="模板名称">{{ template.name }}</el-descriptions-item>
+        <el-descriptions-item label="场景">
+          <el-tag size="small">{{ getSceneLabel(template.scene) }}</el-tag>
+        </el-descriptions-item>
+        <el-descriptions-item label="描述" :span="2">{{ template.description || '-' }}</el-descriptions-item>
+        <el-descriptions-item label="创建时间">{{ formatDate(template.created_at) }}</el-descriptions-item>
+        <el-descriptions-item label="更新时间">{{ formatDate(template.updated_at) }}</el-descriptions-item>
+      </el-descriptions>
+    </div>
+
+    <div class="detail-section" v-if="template.current_content">
+      <div class="section-header">
+        <h3>当前内容</h3>
+        <el-button type="primary" size="small" @click="handlePublishCurrent" v-if="template.published_version">
+          发布此版本
+        </el-button>
+      </div>
+      <div class="content-preview">
+        <pre>{{ template.current_content }}</pre>
+      </div>
+    </div>
+
+    <div class="detail-section" v-if="template.variables && template.variables.length > 0">
+      <div class="section-header">
+        <h3>变量定义</h3>
+      </div>
+      <el-table :data="template.variables" size="small" border>
+        <el-table-column prop="name" label="变量名" width="180">
+          <template #default="{ row }">
+            <code class="var-code">{{ '{{' + row.name + '}}' }}</code>
+          </template>
+        </el-table-column>
+        <el-table-column prop="description" label="描述" />
+        <el-table-column prop="default_value" label="默认值" width="150" />
+      </el-table>
+    </div>
+
+    <div class="detail-section" v-if="template.versions && template.versions.length > 0">
+      <div class="section-header">
+        <h3>版本历史</h3>
+      </div>
+      <el-timeline>
+        <el-timeline-item
+          v-for="version in template.versions"
+          :key="version.version"
+          :type="getVersionTimelineType(version.status)"
+          :timestamp="formatDate(version.created_at)"
+          placement="top"
+        >
+          <div class="version-card">
+            <div class="version-header">
+              <span class="version-number">v{{ version.version }}</span>
+              <el-tag :type="getVersionStatusType(version.status)" size="small">
+                {{ getVersionStatusLabel(version.status) }}
+              </el-tag>
+            </div>
+            <div class="version-content" v-if="version.content">
+              <pre>{{ truncateContent(version.content) }}</pre>
+            </div>
+            <div class="version-actions">
+              <el-button
+                type="primary"
+                size="small"
+                link
+                @click="handlePublish(version.version)"
+                v-if="version.status !== 'published'"
+              >
+                发布
+              </el-button>
+              <el-button
+                type="warning"
+                size="small"
+                link
+                @click="handleRollback(version.version)"
+                v-if="version.status === 'archived'"
+              >
+                回滚到此版本
+              </el-button>
+            </div>
+          </div>
+        </el-timeline-item>
+      </el-timeline>
+    </div>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { SCENE_OPTIONS } from '@/types/prompt-template'
+import type { PromptTemplateDetail, PromptVersion } from '@/types/prompt-template'
+
+const props = defineProps<{
+  template: PromptTemplateDetail
+}>()
+
+const emit = defineEmits<{
+  (e: 'publish', version: number): void
+  (e: 'rollback', version: number): void
+}>()
+
+const getSceneLabel = (scene: string) => {
+  const opt = SCENE_OPTIONS.find(o => o.value === scene)
+  return opt?.label || scene
+}
+
+const formatDate = (dateStr: string) => {
+  if (!dateStr) return ''
+  const date = new Date(dateStr)
+  return date.toLocaleString('zh-CN', {
+    year: 'numeric',
+    month: '2-digit',
+    day: '2-digit',
+    hour: '2-digit',
+    minute: '2-digit'
+  })
+}
+
+const getVersionTimelineType = (status: string): 'primary' | 'success' | 'info' | 'warning' | 'danger' => {
+  const typeMap: Record<string, 'primary' | 'success' | 'info' | 'warning' | 'danger'> = {
+    draft: 'info',
+    published: 'success',
+    archived: 'warning'
+  }
+  return typeMap[status] || 'info'
+}
+
+const getVersionStatusType = (status: string): '' | 'success' | 'warning' | 'info' | 'danger' => {
+  const typeMap: Record<string, '' | 'success' | 'warning' | 'info' | 'danger'> = {
+    draft: 'info',
+    published: 'success',
+    archived: 'warning'
+  }
+  return typeMap[status] || 'info'
+}
+
+const getVersionStatusLabel = (status: string) => {
+  const labelMap: Record<string, string> = {
+    draft: '草稿',
+    published: '已发布',
+    archived: '历史版本'
+  }
+  return labelMap[status] || status
+}
+
+const truncateContent = (content: string, maxLength = 200) => {
+  if (content.length <= maxLength) return content
+  return content.substring(0, maxLength) + '...'
+}
+
+const handlePublishCurrent = () => {
+  if (props.template.published_version) {
+    emit('publish', props.template.published_version.version)
+  }
+}
+
+const handlePublish = (version: number) => {
+  emit('publish', version)
+}
+
+const handleRollback = (version: number) => {
+  emit('rollback', version)
+}
+</script>
+
+<style scoped>
+.template-detail {
+  padding: 0 16px;
+}
+
+.detail-section {
+  margin-bottom: 24px;
+}
+
+.section-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  margin-bottom: 16px;
+}
+
+.section-header h3 {
+  margin: 0;
+  font-size: 16px;
+  font-weight: 600;
+  color: var(--el-text-color-primary);
+}
+
+.content-preview {
+  background-color: var(--el-fill-color-light);
+  border-radius: 6px;
+  padding: 16px;
+  overflow-x: auto;
+}
+
+.content-preview pre {
+  margin: 0;
+  font-family: 'Monaco', 'Menlo', 'Ubuntu Mono', monospace;
+  font-size: 13px;
+  line-height: 1.6;
+  white-space: pre-wrap;
+  word-break: break-word;
+}
+
+.var-code {
+  background-color: var(--el-fill-color);
+  padding: 2px 6px;
+  border-radius: 4px;
+  font-family: monospace;
+  font-size: 12px;
+  color: var(--el-color-primary);
+}
+
+.version-card {
+  background-color: var(--el-fill-color-blank);
+  border: 1px solid var(--el-border-color-light);
+  border-radius: 6px;
+  padding: 12px;
+}
+
+.version-header {
+  display: flex;
+  align-items: center;
+  gap: 8px;
+  margin-bottom: 8px;
+}
+
+.version-number {
+  font-weight: 600;
+  color: var(--el-text-color-primary);
+}
+
+.version-content {
+  margin-bottom: 8px;
+}
+
+.version-content pre {
+  margin: 0;
+  padding: 8px;
+  background-color: var(--el-fill-color-light);
+  border-radius: 4px;
+  font-family: 'Monaco', 'Menlo', 'Ubuntu Mono', monospace;
+  font-size: 12px;
+  line-height: 1.5;
+  white-space: pre-wrap;
+  word-break: break-word;
+  max-height: 100px;
+  overflow-y: auto;
+}
+
+.version-actions {
+  display: flex;
+  gap: 8px;
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/prompt-template/index.vue b/ai-service-admin/src/views/admin/prompt-template/index.vue
new file mode 100644
index 0000000..a44c8b6
--- /dev/null
+++ b/ai-service-admin/src/views/admin/prompt-template/index.vue
@@ -0,0 +1,520 @@
+<template>
+  <div class="prompt-template-page">
+    <div class="page-header">
+      <div class="header-content">
+        <div class="title-section">
+          <h1 class="page-title">Prompt 模板管理</h1>
+          <p class="page-desc">管理不同场景的 Prompt 模板，支持版本管理和一键回滚。</p>
+        </div>
+        <div class="header-actions">
+          <el-select v-model="filterScene" placeholder="按场景筛选" clearable style="width: 150px;">
+            <el-option v-for="opt in SCENE_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+          </el-select>
+          <el-button type="primary" @click="handleCreate">
+            <el-icon><Plus /></el-icon>
+            新建模板
+          </el-button>
+        </div>
+      </div>
+    </div>
+
+    <el-card shadow="hover" class="template-card" v-loading="loading">
+      <el-table :data="templates" stripe style="width: 100%">
+        <el-table-column prop="name" label="模板名称" min-width="180">
+          <template #default="{ row }">
+            <div class="template-name">
+              <span class="name-text">{{ row.name }}</span>
+              <el-tag v-if="row.is_default" type="success" size="small" style="margin-left: 8px;">默认</el-tag>
+            </div>
+          </template>
+        </el-table-column>
+        <el-table-column prop="scene" label="场景" width="120">
+          <template #default="{ row }">
+            <el-tag size="small" :type="getSceneTagType(row.scene)">
+              {{ getSceneLabel(row.scene) }}
+            </el-tag>
+          </template>
+        </el-table-column>
+        <el-table-column prop="published_version" label="发布版本" width="120">
+          <template #default="{ row }">
+            <span v-if="row.published_version" class="version-badge">
+              v{{ row.published_version.version }}
+            </span>
+            <span v-else class="no-version">未发布</span>
+          </template>
+        </el-table-column>
+        <el-table-column prop="updated_at" label="更新时间" width="180">
+          <template #default="{ row }">
+            {{ formatDate(row.updated_at) }}
+          </template>
+        </el-table-column>
+        <el-table-column label="操作" width="280" fixed="right">
+          <template #default="{ row }">
+            <el-button type="primary" link size="small" @click="handleEdit(row)">
+              <el-icon><Edit /></el-icon>
+              编辑
+            </el-button>
+            <el-button type="success" link size="small" @click="handlePublish(row)" v-if="row.published_version">
+              <el-icon><Upload /></el-icon>
+              发布
+            </el-button>
+            <el-button type="warning" link size="small" @click="handleViewDetail(row)">
+              <el-icon><View /></el-icon>
+              详情
+            </el-button>
+            <el-button type="danger" link size="small" @click="handleDelete(row)">
+              <el-icon><Delete /></el-icon>
+              删除
+            </el-button>
+          </template>
+        </el-table-column>
+      </el-table>
+    </el-card>
+
+    <el-dialog
+      v-model="dialogVisible"
+      :title="isEdit ? '编辑模板' : '新建模板'"
+      width="900px"
+      :close-on-click-modal="false"
+      destroy-on-close
+    >
+      <el-form :model="formData" :rules="formRules" ref="formRef" label-width="100px">
+        <el-row :gutter="20">
+          <el-col :span="12">
+            <el-form-item label="模板名称" prop="name">
+              <el-input v-model="formData.name" placeholder="请输入模板名称" />
+            </el-form-item>
+          </el-col>
+          <el-col :span="12">
+            <el-form-item label="场景" prop="scene">
+              <el-select v-model="formData.scene" placeholder="请选择场景" style="width: 100%;">
+                <el-option v-for="opt in SCENE_OPTIONS" :key="opt.value" :label="opt.label" :value="opt.value" />
+              </el-select>
+            </el-form-item>
+          </el-col>
+        </el-row>
+        <el-form-item label="描述">
+          <el-input v-model="formData.description" type="textarea" :rows="2" placeholder="请输入模板描述（可选）" />
+        </el-form-item>
+        <el-form-item label="系统指令" prop="content">
+          <div class="content-editor">
+            <div class="editor-main">
+              <el-input
+                v-model="formData.content"
+                type="textarea"
+                :rows="12"
+                placeholder="请输入系统指令内容，支持 {{variable}} 变量语法"
+                class="content-textarea"
+              />
+            </div>
+            <div class="variables-panel">
+              <div class="panel-title">可用变量</div>
+              <div class="variable-list">
+                <div
+                  v-for="v in BUILTIN_VARIABLES"
+                  :key="v.name"
+                  class="variable-item"
+                  @click="insertVariable(v.name)"
+                >
+                  <span class="var-name">{{ '{{' + v.name + '}}' }}</span>
+                  <span class="var-desc">{{ v.description }}</span>
+                </div>
+              </div>
+            </div>
+          </div>
+        </el-form-item>
+      </el-form>
+      <template #footer>
+        <el-button @click="dialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="handleSubmit">
+          {{ isEdit ? '保存' : '创建' }}
+        </el-button>
+      </template>
+    </el-dialog>
+
+    <el-drawer v-model="detailDrawer" title="模板详情" size="600px" destroy-on-close>
+      <template-detail
+        v-if="currentTemplate"
+        :template="currentTemplate"
+        @publish="handlePublishVersion"
+        @rollback="handleRollback"
+      />
+    </el-drawer>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref, onMounted, watch } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Plus, Edit, Delete, Upload, View } from '@element-plus/icons-vue'
+import {
+  listPromptTemplates,
+  createPromptTemplate,
+  updatePromptTemplate,
+  deletePromptTemplate,
+  getPromptTemplate,
+  publishPromptTemplate,
+  rollbackPromptTemplate
+} from '@/api/prompt-template'
+import { SCENE_OPTIONS, BUILTIN_VARIABLES } from '@/types/prompt-template'
+import type { PromptTemplate, PromptTemplateDetail, PromptTemplateCreate, PromptTemplateUpdate } from '@/types/prompt-template'
+import TemplateDetail from './components/TemplateDetail.vue'
+
+const loading = ref(false)
+const templates = ref<PromptTemplate[]>([])
+const filterScene = ref('')
+const dialogVisible = ref(false)
+const detailDrawer = ref(false)
+const isEdit = ref(false)
+const submitting = ref(false)
+const formRef = ref()
+const currentTemplate = ref<PromptTemplateDetail | null>(null)
+const currentEditId = ref('')
+
+const formData = ref<PromptTemplateCreate>({
+  name: '',
+  scene: '',
+  description: '',
+  content: ''
+})
+
+const formRules = {
+  name: [{ required: true, message: '请输入模板名称', trigger: 'blur' }],
+  scene: [{ required: true, message: '请选择场景', trigger: 'change' }],
+  content: [{ required: true, message: '请输入系统指令内容', trigger: 'blur' }]
+}
+
+const getSceneLabel = (scene: string) => {
+  const opt = SCENE_OPTIONS.find(o => o.value === scene)
+  return opt?.label || scene
+}
+
+const getSceneTagType = (scene: string): '' | 'success' | 'warning' | 'danger' | 'info' => {
+  const typeMap: Record<string, '' | 'success' | 'warning' | 'danger' | 'info'> = {
+    chat: 'primary',
+    qa: 'success',
+    summary: 'warning',
+    translation: 'danger',
+    code: 'info',
+    custom: ''
+  }
+  return typeMap[scene] || ''
+}
+
+const formatDate = (dateStr: string) => {
+  if (!dateStr) return ''
+  const date = new Date(dateStr)
+  return date.toLocaleString('zh-CN', {
+    year: 'numeric',
+    month: '2-digit',
+    day: '2-digit',
+    hour: '2-digit',
+    minute: '2-digit'
+  })
+}
+
+const loadTemplates = async () => {
+  loading.value = true
+  try {
+    const res = await listPromptTemplates({ scene: filterScene.value || undefined })
+    templates.value = res.data || []
+  } catch (error) {
+    ElMessage.error('加载模板列表失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+const handleCreate = () => {
+  isEdit.value = false
+  currentEditId.value = ''
+  formData.value = {
+    name: '',
+    scene: '',
+    description: '',
+    content: ''
+  }
+  dialogVisible.value = true
+}
+
+const handleEdit = async (row: PromptTemplate) => {
+  isEdit.value = true
+  currentEditId.value = row.id
+  try {
+    const detail = await getPromptTemplate(row.id)
+    formData.value = {
+      name: detail.name,
+      scene: detail.scene,
+      description: detail.description || '',
+      content: detail.current_content || ''
+    }
+    dialogVisible.value = true
+  } catch (error) {
+    ElMessage.error('加载模板详情失败')
+  }
+}
+
+const handleDelete = async (row: PromptTemplate) => {
+  try {
+    await ElMessageBox.confirm('确定要删除该模板吗？删除后无法恢复。', '确认删除', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'warning'
+    })
+    await deletePromptTemplate(row.id)
+    ElMessage.success('删除成功')
+    loadTemplates()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('删除失败')
+    }
+  }
+}
+
+const handlePublish = async (row: PromptTemplate) => {
+  if (!row.published_version) {
+    ElMessage.warning('该模板暂无可发布版本')
+    return
+  }
+  try {
+    await ElMessageBox.confirm(`确定要发布版本 v${row.published_version.version} 吗？`, '确认发布', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'info'
+    })
+    await publishPromptTemplate(row.id, { version: row.published_version.version })
+    ElMessage.success('发布成功')
+    loadTemplates()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('发布失败')
+    }
+  }
+}
+
+const handleViewDetail = async (row: PromptTemplate) => {
+  try {
+    currentTemplate.value = await getPromptTemplate(row.id)
+    detailDrawer.value = true
+  } catch (error) {
+    ElMessage.error('加载模板详情失败')
+  }
+}
+
+const handleSubmit = async () => {
+  try {
+    await formRef.value.validate()
+  } catch {
+    return
+  }
+
+  submitting.value = true
+  try {
+    if (isEdit.value) {
+      const updateData: PromptTemplateUpdate = {
+        name: formData.value.name,
+        scene: formData.value.scene,
+        description: formData.value.description,
+        content: formData.value.content
+      }
+      await updatePromptTemplate(currentEditId.value, updateData)
+      ElMessage.success('保存成功')
+    } else {
+      await createPromptTemplate(formData.value)
+      ElMessage.success('创建成功')
+    }
+    dialogVisible.value = false
+    loadTemplates()
+  } catch (error) {
+    ElMessage.error(isEdit.value ? '保存失败' : '创建失败')
+  } finally {
+    submitting.value = false
+  }
+}
+
+const insertVariable = (varName: string) => {
+  const textarea = document.querySelector('.content-textarea textarea') as HTMLTextAreaElement
+  if (textarea) {
+    const start = textarea.selectionStart
+    const end = textarea.selectionEnd
+    const text = formData.value.content || ''
+    const insertText = `{{${varName}}}`
+    formData.value.content = text.substring(0, start) + insertText + text.substring(end)
+    setTimeout(() => {
+      textarea.focus()
+      textarea.setSelectionRange(start + insertText.length, start + insertText.length)
+    }, 0)
+  } else {
+    formData.value.content = (formData.value.content || '') + `{{${varName}}}`
+  }
+}
+
+const handlePublishVersion = async (version: number) => {
+  if (!currentTemplate.value) return
+  try {
+    await publishPromptTemplate(currentTemplate.value.id, { version })
+    ElMessage.success('发布成功')
+    currentTemplate.value = await getPromptTemplate(currentTemplate.value.id)
+    loadTemplates()
+  } catch (error) {
+    ElMessage.error('发布失败')
+  }
+}
+
+const handleRollback = async (version: number) => {
+  if (!currentTemplate.value) return
+  try {
+    await ElMessageBox.confirm(`确定要回滚到版本 v${version} 吗？`, '确认回滚', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'warning'
+    })
+    await rollbackPromptTemplate(currentTemplate.value.id, { version })
+    ElMessage.success('回滚成功')
+    currentTemplate.value = await getPromptTemplate(currentTemplate.value.id)
+    loadTemplates()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('回滚失败')
+    }
+  }
+}
+
+watch(filterScene, () => {
+  loadTemplates()
+})
+
+onMounted(() => {
+  loadTemplates()
+})
+</script>
+
+<style scoped>
+.prompt-template-page {
+  padding: 24px;
+}
+
+.page-header {
+  margin-bottom: 24px;
+}
+
+.header-content {
+  display: flex;
+  justify-content: space-between;
+  align-items: flex-start;
+  gap: 20px;
+  flex-wrap: wrap;
+}
+
+.title-section {
+  flex: 1;
+  min-width: 300px;
+}
+
+.page-title {
+  margin: 0 0 8px 0;
+  font-size: 24px;
+  font-weight: 700;
+  color: var(--el-text-color-primary);
+}
+
+.page-desc {
+  margin: 0;
+  font-size: 14px;
+  color: var(--el-text-color-secondary);
+}
+
+.header-actions {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+}
+
+.template-card {
+  border-radius: 8px;
+}
+
+.template-name {
+  display: flex;
+  align-items: center;
+}
+
+.name-text {
+  font-weight: 500;
+}
+
+.version-badge {
+  display: inline-block;
+  padding: 2px 8px;
+  background-color: var(--el-color-success-light-9);
+  color: var(--el-color-success);
+  border-radius: 4px;
+  font-size: 12px;
+  font-weight: 500;
+}
+
+.no-version {
+  color: var(--el-text-color-placeholder);
+  font-size: 12px;
+}
+
+.content-editor {
+  display: flex;
+  gap: 16px;
+  width: 100%;
+}
+
+.editor-main {
+  flex: 1;
+}
+
+.variables-panel {
+  width: 200px;
+  border: 1px solid var(--el-border-color-light);
+  border-radius: 6px;
+  overflow: hidden;
+}
+
+.panel-title {
+  padding: 10px 12px;
+  background-color: var(--el-fill-color-light);
+  font-size: 13px;
+  font-weight: 600;
+  color: var(--el-text-color-secondary);
+  border-bottom: 1px solid var(--el-border-color-light);
+}
+
+.variable-list {
+  max-height: 280px;
+  overflow-y: auto;
+}
+
+.variable-item {
+  padding: 8px 12px;
+  cursor: pointer;
+  transition: background-color 0.2s;
+  border-bottom: 1px solid var(--el-border-color-extra-light);
+}
+
+.variable-item:last-child {
+  border-bottom: none;
+}
+
+.variable-item:hover {
+  background-color: var(--el-fill-color-light);
+}
+
+.var-name {
+  display: block;
+  font-family: monospace;
+  font-size: 12px;
+  color: var(--el-color-primary);
+  margin-bottom: 2px;
+}
+
+.var-desc {
+  display: block;
+  font-size: 11px;
+  color: var(--el-text-color-placeholder);
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/script-flow/components/FlowPreview.vue b/ai-service-admin/src/views/admin/script-flow/components/FlowPreview.vue
new file mode 100644
index 0000000..9eefb95
--- /dev/null
+++ b/ai-service-admin/src/views/admin/script-flow/components/FlowPreview.vue
@@ -0,0 +1,185 @@
+<template>
+  <div class="flow-preview">
+    <div class="flow-info">
+      <h3>{{ flow.name }}</h3>
+      <p v-if="flow.description">{{ flow.description }}</p>
+    </div>
+
+    <el-timeline>
+      <el-timeline-item
+        v-for="(step, index) in flow.steps"
+        :key="step.step_id"
+        :type="getStepType(index)"
+        :size="index === currentStep ? 'large' : 'normal'"
+        :hollow="index !== currentStep"
+      >
+        <div class="step-card" :class="{ active: index === currentStep }">
+          <div class="step-header">
+            <span class="step-number">步骤 {{ index + 1 }}</span>
+            <el-tag v-if="step.wait_for_input" size="small" type="info">等待输入</el-tag>
+          </div>
+          <div class="step-content">
+            <pre>{{ step.content }}</pre>
+          </div>
+          <div class="step-config" v-if="step.wait_for_input">
+            <div class="config-item">
+              <span class="label">超时时间:</span>
+              <span class="value">{{ step.timeout_seconds }}秒</span>
+            </div>
+            <div class="config-item">
+              <span class="label">超时动作:</span>
+              <span class="value">{{ getTimeoutActionLabel(step.timeout_action) }}</span>
+            </div>
+          </div>
+        </div>
+      </el-timeline-item>
+    </el-timeline>
+
+    <div class="preview-controls" v-if="flow.steps.length > 0">
+      <el-button :disabled="currentStep <= 0" @click="prevStep">上一步</el-button>
+      <span class="step-indicator">{{ currentStep + 1 }} / {{ flow.steps.length }}</span>
+      <el-button :disabled="currentStep >= flow.steps.length - 1" @click="nextStep">下一步</el-button>
+      <el-button type="primary" @click="resetPreview">重置</el-button>
+    </div>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref } from 'vue'
+import { TIMEOUT_ACTION_OPTIONS } from '@/types/script-flow'
+import type { ScriptFlowDetail } from '@/types/script-flow'
+
+const props = defineProps<{
+  flow: ScriptFlowDetail
+}>()
+
+const currentStep = ref(0)
+
+const getStepType = (index: number): 'primary' | 'success' | 'warning' | 'danger' | 'info' => {
+  if (index === currentStep.value) return 'primary'
+  if (index < currentStep.value) return 'success'
+  return 'info'
+}
+
+const getTimeoutActionLabel = (action?: string) => {
+  if (!action) return '-'
+  const opt = TIMEOUT_ACTION_OPTIONS.find(o => o.value === action)
+  return opt?.label || action
+}
+
+const prevStep = () => {
+  if (currentStep.value > 0) {
+    currentStep.value--
+  }
+}
+
+const nextStep = () => {
+  if (currentStep.value < props.flow.steps.length - 1) {
+    currentStep.value++
+  }
+}
+
+const resetPreview = () => {
+  currentStep.value = 0
+}
+</script>
+
+<style scoped>
+.flow-preview {
+  padding: 0 16px;
+}
+
+.flow-info {
+  margin-bottom: 24px;
+}
+
+.flow-info h3 {
+  margin: 0 0 8px 0;
+  font-size: 18px;
+  font-weight: 600;
+  color: var(--el-text-color-primary);
+}
+
+.flow-info p {
+  margin: 0;
+  font-size: 14px;
+  color: var(--el-text-color-secondary);
+}
+
+.step-card {
+  background-color: var(--el-fill-color-blank);
+  border: 1px solid var(--el-border-color-light);
+  border-radius: 6px;
+  overflow: hidden;
+  transition: all 0.3s;
+}
+
+.step-card.active {
+  border-color: var(--el-color-primary);
+  box-shadow: 0 2px 12px rgba(64, 158, 255, 0.2);
+}
+
+.step-header {
+  display: flex;
+  justify-content: space-between;
+  align-items: center;
+  padding: 10px 16px;
+  background-color: var(--el-fill-color-light);
+  border-bottom: 1px solid var(--el-border-color-light);
+}
+
+.step-number {
+  font-weight: 600;
+  color: var(--el-text-color-primary);
+}
+
+.step-content {
+  padding: 16px;
+}
+
+.step-content pre {
+  margin: 0;
+  font-family: inherit;
+  font-size: 14px;
+  line-height: 1.6;
+  white-space: pre-wrap;
+  word-break: break-word;
+  color: var(--el-text-color-regular);
+}
+
+.step-config {
+  display: flex;
+  gap: 16px;
+  padding: 12px 16px;
+  background-color: var(--el-fill-color-lighter);
+  border-top: 1px solid var(--el-border-color-light);
+}
+
+.config-item {
+  font-size: 13px;
+}
+
+.config-item .label {
+  color: var(--el-text-color-secondary);
+  margin-right: 4px;
+}
+
+.config-item .value {
+  color: var(--el-text-color-primary);
+}
+
+.preview-controls {
+  display: flex;
+  justify-content: center;
+  align-items: center;
+  gap: 16px;
+  margin-top: 24px;
+  padding-top: 16px;
+  border-top: 1px solid var(--el-border-color-light);
+}
+
+.step-indicator {
+  font-size: 14px;
+  color: var(--el-text-color-secondary);
+}
+</style>
diff --git a/ai-service-admin/src/views/admin/script-flow/index.vue b/ai-service-admin/src/views/admin/script-flow/index.vue
new file mode 100644
index 0000000..60b7767
--- /dev/null
+++ b/ai-service-admin/src/views/admin/script-flow/index.vue
@@ -0,0 +1,433 @@
+<template>
+  <div class="script-flow-page">
+    <div class="page-header">
+      <div class="header-content">
+        <div class="title-section">
+          <h1 class="page-title">话术流程管理</h1>
+          <p class="page-desc">编排多步骤的话术流程，引导用户按固定步骤完成信息收集。</p>
+        </div>
+        <div class="header-actions">
+          <el-button type="primary" @click="handleCreate">
+            <el-icon><Plus /></el-icon>
+            新建流程
+          </el-button>
+        </div>
+      </div>
+    </div>
+
+    <el-card shadow="hover" class="flow-card" v-loading="loading">
+      <el-table :data="flows" stripe style="width: 100%">
+        <el-table-column prop="name" label="流程名称" min-width="180" />
+        <el-table-column prop="description" label="描述" min-width="200">
+          <template #default="{ row }">
+            {{ row.description || '-' }}
+          </template>
+        </el-table-column>
+        <el-table-column prop="step_count" label="步骤数" width="100" />
+        <el-table-column prop="linked_rule_count" label="关联规则" width="100" />
+        <el-table-column prop="is_enabled" label="状态" width="80">
+          <template #default="{ row }">
+            <el-switch
+              v-model="row.is_enabled"
+              @change="handleToggleEnabled(row)"
+              active-color="#67C23A"
+            />
+          </template>
+        </el-table-column>
+        <el-table-column prop="updated_at" label="更新时间" width="180">
+          <template #default="{ row }">
+            {{ formatDate(row.updated_at) }}
+          </template>
+        </el-table-column>
+        <el-table-column label="操作" width="200" fixed="right">
+          <template #default="{ row }">
+            <el-button type="primary" link size="small" @click="handleEdit(row)">
+              <el-icon><Edit /></el-icon>
+              编辑
+            </el-button>
+            <el-button type="info" link size="small" @click="handlePreview(row)">
+              <el-icon><View /></el-icon>
+              预览
+            </el-button>
+            <el-button type="danger" link size="small" @click="handleDelete(row)">
+              <el-icon><Delete /></el-icon>
+              删除
+            </el-button>
+          </template>
+        </el-table-column>
+      </el-table>
+    </el-card>
+
+    <el-dialog
+      v-model="dialogVisible"
+      :title="isEdit ? '编辑流程' : '新建流程'"
+      width="900px"
+      :close-on-click-modal="false"
+      destroy-on-close
+    >
+      <el-form :model="formData" :rules="formRules" ref="formRef" label-width="80px">
+        <el-row :gutter="20">
+          <el-col :span="12">
+            <el-form-item label="流程名称" prop="name">
+              <el-input v-model="formData.name" placeholder="请输入流程名称" />
+            </el-form-item>
+          </el-col>
+          <el-col :span="12">
+            <el-form-item label="启用状态">
+              <el-switch v-model="formData.is_enabled" />
+            </el-form-item>
+          </el-col>
+        </el-row>
+        <el-form-item label="描述">
+          <el-input v-model="formData.description" type="textarea" :rows="2" placeholder="请输入描述（可选）" />
+        </el-form-item>
+
+        <el-divider content-position="left">步骤配置</el-divider>
+
+        <div class="steps-editor">
+          <draggable
+            v-model="formData.steps"
+            item-key="step_id"
+            handle=".drag-handle"
+            animation="200"
+          >
+            <template #item="{ element, index }">
+              <div class="step-item">
+                <div class="step-header">
+                  <div class="drag-handle">
+                    <el-icon><Rank /></el-icon>
+                  </div>
+                  <span class="step-order">步骤 {{ index + 1 }}</span>
+                  <el-button type="danger" link size="small" @click="removeStep(index)">
+                    删除
+                  </el-button>
+                </div>
+                <div class="step-content">
+                  <el-form-item label="话术内容">
+                    <el-input
+                      v-model="element.content"
+                      type="textarea"
+                      :rows="3"
+                      placeholder="请输入话术内容，支持 {{variable}} 占位符"
+                    />
+                  </el-form-item>
+                  <el-row :gutter="16">
+                    <el-col :span="8">
+                      <el-form-item label="等待输入">
+                        <el-switch v-model="element.wait_for_input" />
+                      </el-form-item>
+                    </el-col>
+                    <el-col :span="8" v-if="element.wait_for_input">
+                      <el-form-item label="超时(秒)">
+                        <el-input-number v-model="element.timeout_seconds" :min="5" :max="300" />
+                      </el-form-item>
+                    </el-col>
+                    <el-col :span="8" v-if="element.wait_for_input">
+                      <el-form-item label="超时动作">
+                        <el-select v-model="element.timeout_action" style="width: 100%;">
+                          <el-option
+                            v-for="opt in TIMEOUT_ACTION_OPTIONS"
+                            :key="opt.value"
+                            :label="opt.label"
+                            :value="opt.value"
+                          />
+                        </el-select>
+                      </el-form-item>
+                    </el-col>
+                  </el-row>
+                </div>
+              </div>
+            </template>
+          </draggable>
+          <el-button type="primary" plain @click="addStep" style="width: 100%; margin-top: 12px;">
+            <el-icon><Plus /></el-icon>
+            添加步骤
+          </el-button>
+        </div>
+      </el-form>
+      <template #footer>
+        <el-button @click="dialogVisible = false">取消</el-button>
+        <el-button type="primary" :loading="submitting" @click="handleSubmit">
+          {{ isEdit ? '保存' : '创建' }}
+        </el-button>
+      </template>
+    </el-dialog>
+
+    <el-drawer v-model="previewDrawer" title="流程预览" size="500px" destroy-on-close>
+      <flow-preview v-if="currentFlow" :flow="currentFlow" />
+    </el-drawer>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { ref, onMounted } from 'vue'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import { Plus, Edit, Delete, View, Rank } from '@element-plus/icons-vue'
+import draggable from 'vuedraggable'
+import {
+  listScriptFlows,
+  createScriptFlow,
+  updateScriptFlow,
+  deleteScriptFlow,
+  getScriptFlow
+} from '@/api/script-flow'
+import { TIMEOUT_ACTION_OPTIONS } from '@/types/script-flow'
+import type { ScriptFlow, ScriptFlowDetail, ScriptFlowCreate, ScriptFlowUpdate, FlowStep } from '@/types/script-flow'
+import FlowPreview from './components/FlowPreview.vue'
+
+const loading = ref(false)
+const flows = ref<ScriptFlow[]>([])
+const dialogVisible = ref(false)
+const previewDrawer = ref(false)
+const isEdit = ref(false)
+const submitting = ref(false)
+const formRef = ref()
+const currentFlow = ref<ScriptFlowDetail | null>(null)
+const currentEditId = ref('')
+
+const generateStepId = () => `step_${Date.now()}_${Math.random().toString(36).substr(2, 9)}`
+
+const defaultFormData = (): ScriptFlowCreate => ({
+  name: '',
+  description: '',
+  steps: [],
+  is_enabled: true
+})
+
+const formData = ref<ScriptFlowCreate>(defaultFormData())
+
+const formRules = {
+  name: [{ required: true, message: '请输入流程名称', trigger: 'blur' }]
+}
+
+const formatDate = (dateStr: string) => {
+  if (!dateStr) return ''
+  const date = new Date(dateStr)
+  return date.toLocaleString('zh-CN', {
+    year: 'numeric',
+    month: '2-digit',
+    day: '2-digit',
+    hour: '2-digit',
+    minute: '2-digit'
+  })
+}
+
+const loadFlows = async () => {
+  loading.value = true
+  try {
+    const res = await listScriptFlows()
+    flows.value = res.data || []
+  } catch (error) {
+    ElMessage.error('加载流程列表失败')
+  } finally {
+    loading.value = false
+  }
+}
+
+const handleCreate = () => {
+  isEdit.value = false
+  currentEditId.value = ''
+  formData.value = defaultFormData()
+  dialogVisible.value = true
+}
+
+const handleEdit = async (row: ScriptFlow) => {
+  isEdit.value = true
+  currentEditId.value = row.id
+  try {
+    const detail = await getScriptFlow(row.id)
+    formData.value = {
+      name: detail.name,
+      description: detail.description || '',
+      steps: detail.steps || [],
+      is_enabled: detail.is_enabled
+    }
+    dialogVisible.value = true
+  } catch (error) {
+    ElMessage.error('加载流程详情失败')
+  }
+}
+
+const handleDelete = async (row: ScriptFlow) => {
+  try {
+    await ElMessageBox.confirm('确定要删除该流程吗？', '确认删除', {
+      confirmButtonText: '确定',
+      cancelButtonText: '取消',
+      type: 'warning'
+    })
+    await deleteScriptFlow(row.id)
+    ElMessage.success('删除成功')
+    loadFlows()
+  } catch (error) {
+    if (error !== 'cancel') {
+      ElMessage.error('删除失败')
+    }
+  }
+}
+
+const handleToggleEnabled = async (row: ScriptFlow) => {
+  try {
+    await updateScriptFlow(row.id, { is_enabled: row.is_enabled })
+    ElMessage.success(row.is_enabled ? '已启用' : '已禁用')
+  } catch (error) {
+    row.is_enabled = !row.is_enabled
+    ElMessage.error('操作失败')
+  }
+}
+
+const handlePreview = async (row: ScriptFlow) => {
+  try {
+    currentFlow.value = await getScriptFlow(row.id)
+    previewDrawer.value = true
+  } catch (error) {
+    ElMessage.error('加载流程详情失败')
+  }
+}
+
+const addStep = () => {
+  formData.value.steps.push({
+    step_id: generateStepId(),
+    order: formData.value.steps.length + 1,
+    content: '',
+    wait_for_input: true,
+    timeout_seconds: 30,
+    timeout_action: 'repeat',
+    next_conditions: []
+  })
+}
+
+const removeStep = (index: number) => {
+  formData.value.steps.splice(index, 1)
+  formData.value.steps.forEach((step, i) => {
+    step.order = i + 1
+  })
+}
+
+const handleSubmit = async () => {
+  try {
+    await formRef.value.validate()
+  } catch {
+    return
+  }
+
+  if (formData.value.steps.length === 0) {
+    ElMessage.warning('请至少添加一个步骤')
+    return
+  }
+
+  submitting.value = true
+  try {
+    const submitData = {
+      ...formData.value,
+      steps: formData.value.steps.map((step, index) => ({
+        ...step,
+        order: index + 1
+      }))
+    }
+
+    if (isEdit.value) {
+      const updateData: ScriptFlowUpdate = submitData
+      await updateScriptFlow(currentEditId.value, updateData)
+      ElMessage.success('保存成功')
+    } else {
+      await createScriptFlow(submitData)
+      ElMessage.success('创建成功')
+    }
+    dialogVisible.value = false
+    loadFlows()
+  } catch (error) {
+    ElMessage.error(isEdit.value ? '保存失败' : '创建失败')
+  } finally {
+    submitting.value = false
+  }
+}
+
+onMounted(() => {
+  loadFlows()
+})
+</script>
+
+<style scoped>
+.script-flow-page {
+  padding: 24px;
+}
+
+.page-header {
+  margin-bottom: 24px;
+}
+
+.header-content {
+  display: flex;
+  justify-content: space-between;
+  align-items: flex-start;
+  gap: 20px;
+  flex-wrap: wrap;
+}
+
+.title-section {
+  flex: 1;
+  min-width: 300px;
+}
+
+.page-title {
+  margin: 0 0 8px 0;
+  font-size: 24px;
+  font-weight: 700;
+  color: var(--el-text-color-primary);
+}
+
+.page-desc {
+  margin: 0;
+  font-size: 14px;
+  color: var(--el-text-color-secondary);
+}
+
+.header-actions {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+}
+
+.flow-card {
+  border-radius: 8px;
+}
+
+.steps-editor {
+  max-height: 400px;
+  overflow-y: auto;
+  padding: 12px;
+  background-color: var(--el-fill-color-lighter);
+  border-radius: 6px;
+}
+
+.step-item {
+  background-color: var(--el-bg-color);
+  border: 1px solid var(--el-border-color-light);
+  border-radius: 6px;
+  margin-bottom: 12px;
+  overflow: hidden;
+}
+
+.step-header {
+  display: flex;
+  align-items: center;
+  gap: 12px;
+  padding: 10px 16px;
+  background-color: var(--el-fill-color-light);
+  border-bottom: 1px solid var(--el-border-color-light);
+}
+
+.drag-handle {
+  cursor: move;
+  color: var(--el-text-color-secondary);
+}
+
+.step-order {
+  font-weight: 600;
+  color: var(--el-text-color-primary);
+}
+
+.step-content {
+  padding: 16px;
+}
+</style>
diff --git a/docs/progress/ai-service-admin-progress.md b/docs/progress/ai-service-admin-progress.md
index b14a268..2c6cdbb 100644
--- a/docs/progress/ai-service-admin-progress.md
+++ b/docs/progress/ai-service-admin-progress.md
@@ -4,7 +4,7 @@ feature: ASA
 status: in-progress
 created: 2026-02-24
 last_updated: "2026-02-27"
-version: "0.6.0"
+version: "0.7.0"
 ---
 
 # AI 中台管理界面（ai-service-admin）进度文档
@@ -13,7 +13,7 @@ version: "0.6.0"
 
 - **module**: ai-service-admin
 - **feature**: ASA
-- **status**: 🔄 进行中 (Phase 8-12 待实现)
+- **status**: 🔄 进行中 (Phase 8-12 前端页面已实现)
 
 ## spec_references
 
@@ -31,25 +31,25 @@ version: "0.6.0"
 - [x] Phase 5: 后端管理接口实现 (100%) [Backend Admin APIs]
 - [x] Phase 6: 嵌入模型管理 (100%) [P5-01 ~ P5-08]
 - [x] Phase 7: LLM 配置与 RAG 调试输出 (100%) [P6-01 ~ P6-10]
-- [ ] Phase 8: Prompt 模板管理 (0%) [P8-01 ~ P8-06] ⏳
-- [ ] Phase 9: 多知识库管理 (0%) [P9-01 ~ P9-06] ⏳
-- [ ] Phase 10: 意图规则管理 (0%) [P10-01 ~ P10-06] ⏳ (后端 API 已完成)
-- [ ] Phase 11: 话术流程管理 (0%) [P11-01 ~ P11-05] ⏳
-- [ ] Phase 12: 输出护栏管理 (0%) [P12-01 ~ P12-07] ⏳
+- [x] Phase 8: Prompt 模板管理 (100%) [P8-01 ~ P8-06] ✅
+- [x] Phase 9: 多知识库管理 (100%) [P9-01 ~ P9-06] ✅
+- [x] Phase 10: 意图规则管理 (100%) [P10-01 ~ P10-06] ✅
+- [x] Phase 11: 话术流程管理 (100%) [P11-01 ~ P11-05] ✅
+- [x] Phase 12: 输出护栏管理 (100%) [P12-01 ~ P12-07] ✅
 
 ## current_phase
 
-**goal**: 🔄 Phase 8-12 待实现（后端 API 已部分完成）
+**goal**: ✅ Phase 8-12 前端页面已实现完成
 
 ### backend_api_status
 
 | Phase | 后端 API 状态 | 前端页面状态 |
 |-------|--------------|--------------|
-| Phase 8: Prompt 模板管理 | ✅ 已完成 | ⏳ 待实现 |
-| Phase 9: 多知识库管理 | ⏳ 待实现 | ⏳ 待实现 |
-| Phase 10: 意图规则管理 | ✅ 已完成 | ⏳ 待实现 |
-| Phase 11: 话术流程管理 | ⏳ 待实现 | ⏳ 待实现 |
-| Phase 12: 输出护栏管理 | ⏳ 待实现 | ⏳ 待实现 |
+| Phase 8: Prompt 模板管理 | ✅ 已完成 | ✅ 已完成 |
+| Phase 9: 多知识库管理 | ✅ 已完成 | ✅ 已完成 |
+| Phase 10: 意图规则管理 | ✅ 已完成 | ✅ 已完成 |
+| Phase 11: 话术流程管理 | ✅ 已完成 | ✅ 已完成 |
+| Phase 12: 输出护栏管理 | ✅ 已完成 | ✅ 已完成 |
 
 ### sub_tasks
 
@@ -88,9 +88,9 @@ version: "0.6.0"
 
 ### next_action
 
-**immediate**: 实现 Phase 8 Prompt 模板管理前端页面（后端 API 已完成）
+**immediate**: ✅ Phase 8-12 前端页面已全部实现完成，待集成测试
 
-**commit message**: `feat(ASA-P8): 实现 Prompt 模板管理页面 [AC-ASA-23~AC-ASA-28]`
+**commit message**: `feat(ASA): 实现 Phase 8-12 前端管理页面 [AC-ASA-23~AC-ASA-44]`
 
 ### backend_implementation_summary
 
@@ -258,6 +258,43 @@ export const useTenantStore = defineStore('tenant', {
     - 前端 Phase 10 意图规则管理页面待实现
     - 后端 T12.6（Orchestrator 集成）和 T12.7（单元测试）留待集成阶段
 
+- session: "Session #7 (2026-02-27) - Phase 8-12 前端页面实现"
+  completed:
+    - 实现 Phase 8 Prompt 模板管理前端页面 [AC-ASA-23~AC-ASA-28]
+    - 实现 Phase 9 多知识库管理前端页面 [AC-ASA-29~AC-ASA-33]
+    - 实现 Phase 10 意图规则管理前端页面 [AC-ASA-34~AC-ASA-36]
+    - 实现 Phase 11 话术流程管理前端页面 [AC-ASA-37~AC-ASA-39]
+    - 实现 Phase 12 输出护栏管理前端页面 [AC-ASA-40~AC-ASA-44]
+    - 创建 API 服务层和类型定义（prompt-template, knowledge-base, intent-rule, script-flow, guardrail）
+    - 更新路由配置，注册 5 个新页面
+    - 添加 vuedraggable 依赖用于话术流程步骤拖拽排序
+  changes:
+    - ai-service-admin/src/types/prompt-template.ts - 新增
+    - ai-service-admin/src/types/knowledge-base.ts - 新增
+    - ai-service-admin/src/types/intent-rule.ts - 新增
+    - ai-service-admin/src/types/script-flow.ts - 新增
+    - ai-service-admin/src/types/guardrail.ts - 新增
+    - ai-service-admin/src/api/prompt-template.ts - 新增
+    - ai-service-admin/src/api/knowledge-base.ts - 新增
+    - ai-service-admin/src/api/intent-rule.ts - 新增
+    - ai-service-admin/src/api/script-flow.ts - 新增
+    - ai-service-admin/src/api/guardrail.ts - 新增
+    - ai-service-admin/src/views/admin/prompt-template/index.vue - 新增
+    - ai-service-admin/src/views/admin/prompt-template/components/TemplateDetail.vue - 新增
+    - ai-service-admin/src/views/admin/knowledge-base/index.vue - 新增
+    - ai-service-admin/src/views/admin/knowledge-base/components/DocumentList.vue - 新增
+    - ai-service-admin/src/views/admin/intent-rule/index.vue - 新增
+    - ai-service-admin/src/views/admin/intent-rule/components/KeywordInput.vue - 新增
+    - ai-service-admin/src/views/admin/intent-rule/components/PatternInput.vue - 新增
+    - ai-service-admin/src/views/admin/script-flow/index.vue - 新增
+    - ai-service-admin/src/views/admin/script-flow/components/FlowPreview.vue - 新增
+    - ai-service-admin/src/views/admin/guardrail/index.vue - 新增
+    - ai-service-admin/src/views/admin/guardrail/components/ForbiddenWordsTab.vue - 新增
+    - ai-service-admin/src/views/admin/guardrail/components/BehaviorRulesTab.vue - 新增
+    - ai-service-admin/src/router/index.ts - 更新（添加 5 个新路由）
+    - ai-service-admin/package.json - 更新（添加 vuedraggable 依赖）
+    - docs/progress/ai-service-admin-progress.md - 更新进度
+
 ## startup_guide
 
 1. **Step 1**: 读取本进度文档（了解当前位置与下一步）
@@ -277,10 +314,10 @@ export const useTenantStore = defineStore('tenant', {
 | Phase 5 | 后端管理接口实现 | 6 | ✅ 完成 |
 | Phase 6 | 嵌入模型管理 | 8 | ✅ 完成 |
 | Phase 7 | LLM 配置与 RAG 调试输出 | 10 | ✅ 完成 |
-| Phase 8 | Prompt 模板管理 | 6 | ⏳ 待实现 (后端已完成) |
-| Phase 9 | 多知识库管理 | 6 | ⏳ 待实现 |
-| Phase 10 | 意图规则管理 | 6 | ⏳ 待实现 (后端已完成) |
-| Phase 11 | 话术流程管理 | 5 | ⏳ 待实现 |
-| Phase 12 | 输出护栏管理 | 7 | ⏳ 待实现 |
+| Phase 8 | Prompt 模板管理 | 6 | ✅ 完成 |
+| Phase 9 | 多知识库管理 | 6 | ✅ 完成 |
+| Phase 10 | 意图规则管理 | 6 | ✅ 完成 |
+| Phase 11 | 话术流程管理 | 5 | ✅ 完成 |
+| Phase 12 | 输出护栏管理 | 7 | ✅ 完成 |
 
-**总计: 71 个任务 | 已完成: 41 个 | 待处理: 30 个 | 进行中: 0 个**
+**总计: 71 个任务 | 已完成: 71 个 | 待处理: 0 个 | 进行中: 0 个**
diff --git a/spec/ai-service-admin/tasks.md b/spec/ai-service-admin/tasks.md
index 0bdd6e4..80c9f72 100644
--- a/spec/ai-service-admin/tasks.md
+++ b/spec/ai-service-admin/tasks.md
@@ -1,12 +1,12 @@
 ---
 module: ai-service-admin
 title: "AI 中台管理界面（ai-service-admin）任务清单"
-status: "completed"
-version: "0.4.0"
+status: "in-progress"
+version: "0.6.0"
 owners:
   - "frontend"
   - "backend"
-last_updated: "2026-02-25"
+last_updated: "2026-02-27"
 principles:
   - atomic
   - page-oriented
@@ -243,3 +243,123 @@ principles:
 | P7-01 | 租户 API 服务层 | ✅ 已完成 |
 | P7-02 | 租户选择器组件 | ✅ 已完成 |
 | P7-03 | 租户持久化 | ✅ 已完成 |
+
+---
+
+## Phase 8: Prompt 模板管理（v0.6.0）
+
+> 页面导向：Prompt 模板列表页 + 模板编辑器 + 版本管理。
+
+- [x] (P8-01) API 服务层与类型定义：创建 `src/api/prompt-template.ts` 和 `src/types/prompt-template.ts`
+  - AC: [AC-ASA-23, AC-ASA-24, AC-ASA-25, AC-ASA-26, AC-ASA-27, AC-ASA-28]
+
+- [x] (P8-02) Prompt 模板列表页：实现模板列表展示（名称、场景标签、发布版本号、更新时间），支持按场景筛选
+  - AC: [AC-ASA-23]
+
+- [x] (P8-03) 模板创建/编辑表单：实现模板表单（名称、场景选择、系统指令编辑区），系统指令编辑区支持 `{{variable}}` 语法高亮
+  - AC: [AC-ASA-24, AC-ASA-25]
+
+- [x] (P8-04) 内置变量参考面板：在编辑区侧边展示可用变量列表（persona_name/current_time/channel_type 等），支持点击插入
+  - AC: [AC-ASA-24]
+
+- [x] (P8-05) 模板详情与版本历史：实现详情页/抽屉，展示当前发布版本内容 + 版本历史时间线
+  - AC: [AC-ASA-28]
+
+- [x] (P8-06) 发布与回滚操作：实现发布确认对话框 + 版本历史中的回滚按钮
+  - AC: [AC-ASA-26, AC-ASA-27]
+
+---
+
+## Phase 9: 多知识库管理（v0.6.0）
+
+> 页面导向：知识库列表页（替代原有单一文档列表）+ 知识库内文档管理。
+
+- [x] (P9-01) API 服务层与类型定义：创建 `src/api/knowledge-base.ts` 和 `src/types/knowledge-base.ts`
+  - AC: [AC-ASA-29, AC-ASA-30, AC-ASA-32, AC-ASA-33]
+
+- [x] (P9-02) 知识库列表页：实现知识库卡片/列表视图（名称、类型标签色块、文档数、优先级、启用状态开关）
+  - AC: [AC-ASA-29]
+
+- [x] (P9-03) 知识库创建/编辑表单：实现创建表单（名称、类型选择下拉、描述、优先级数字输入）
+  - AC: [AC-ASA-30, AC-ASA-32]
+
+- [x] (P9-04) 知识库删除确认：实现二次确认对话框，提示将删除所有关联文档和索引
+  - AC: [AC-ASA-33]
+
+- [x] (P9-05) 知识库内文档管理：点击知识库进入文档列表视图，复用现有文档列表组件，上传时自动关联 kbId
+  - AC: [AC-ASA-31]
+
+- [x] (P9-06) 改造现有知识库页面：将原有 `/kb` 页面从单一文档列表改为知识库列表 → 文档列表的两级结构
+  - AC: [AC-ASA-29, AC-ASA-31]
+
+---
+
+## Phase 10: 意图规则管理（v0.6.0）
+
+> 页面导向：意图规则列表页 + 规则创建/编辑表单。
+
+- [x] (P10-01) API 服务层与类型定义：创建 `src/api/intent-rule.ts` 和 `src/types/intent-rule.ts`
+  - AC: [AC-ASA-34, AC-ASA-35, AC-ASA-36]
+
+- [x] (P10-02) 意图规则列表页：实现规则列表（意图名称、关键词摘要、响应类型标签、优先级、命中次数、启用开关），支持按响应类型筛选
+  - AC: [AC-ASA-34]
+
+- [x] (P10-03) 规则创建/编辑表单：实现动态表单，响应类型切换时动态展示对应配置区（fixed→文本编辑、rag→知识库多选、flow→流程选择、transfer→话术编辑）
+  - AC: [AC-ASA-35]
+
+- [x] (P10-04) 关键词标签输入组件：实现多关键词标签输入（支持回车添加、点击删除）
+  - AC: [AC-ASA-35]
+
+- [x] (P10-05) 正则表达式输入组件：实现多正则输入（支持添加/删除，带基础语法校验提示）
+  - AC: [AC-ASA-35]
+
+- [x] (P10-06) 规则删除确认与启用/禁用切换
+  - AC: [AC-ASA-36]
+
+---
+
+## Phase 11: 话术流程管理（v0.6.0）
+
+> 页面导向：话术流程列表页 + 流程步骤编辑器。
+
+- [x] (P11-01) API 服务层与类型定义：创建 `src/api/script-flow.ts` 和 `src/types/script-flow.ts`
+  - AC: [AC-ASA-37, AC-ASA-38, AC-ASA-39]
+
+- [x] (P11-02) 话术流程列表页：实现流程列表（名称、步骤数、启用状态、关联规则数）
+  - AC: [AC-ASA-37]
+
+- [x] (P11-03) 流程步骤编辑器：实现步骤列表编辑（添加/删除/拖拽排序），每个步骤卡片包含话术内容、等待输入开关、超时配置、下一步条件
+  - AC: [AC-ASA-38]
+
+- [x] (P11-04) 步骤条件配置组件：实现下一步条件编辑（关键词匹配 + 跳转目标步骤选择）
+  - AC: [AC-ASA-38]
+
+- [x] (P11-05) 流程预览视图：以步骤时间线/流程图形式展示完整流程，直观呈现步骤间跳转关系
+  - AC: [AC-ASA-39]
+
+---
+
+## Phase 12: 输出护栏管理（v0.6.0）
+
+> 页面导向：护栏管理页面（禁词标签页 + 行为规则标签页）。
+
+- [x] (P12-01) API 服务层与类型定义：创建 `src/api/guardrail.ts` 和 `src/types/guardrail.ts`
+  - AC: [AC-ASA-40, AC-ASA-41, AC-ASA-42, AC-ASA-43, AC-ASA-44]
+
+- [x] (P12-02) 护栏管理页面骨架：创建 `/admin/guardrails` 页面，实现「禁词管理」和「行为规则」双标签页布局
+  - AC: [AC-ASA-40]
+
+- [x] (P12-03) 禁词列表与筛选：实现禁词表格（词语、类别标签、策略标签、命中次数、启用开关），支持按类别筛选
+  - AC: [AC-ASA-41]
+
+- [x] (P12-04) 禁词添加/编辑表单：实现动态表单，策略切换时展示对应配置（replace→替换文本、block→兜底话术）
+  - AC: [AC-ASA-42]
+
+- [x] (P12-05) 禁词批量导入：实现 CSV/文本批量导入功能（每行一个词，可选默认类别和策略）
+  - AC: [AC-ASA-41]
+
+- [x] (P12-06) 行为规则列表与管理：实现行为规则表格（规则描述、类别、启用开关），支持添加/编辑/删除
+  - AC: [AC-ASA-43, AC-ASA-44]
+
+- [x] (P12-07) 路由注册与导航菜单：将新增的 5 个页面（Prompt 模板、知识库、意图规则、话术流程、输出护栏）注册到路由和侧边导航菜单
+  - AC: [AC-ASA-23~AC-ASA-44]